City of Aurora Finance Department Survey Question Title * 1. Which division of the Finance Department did you visit? (Check one) Accounting Motor Vehicle Parking System Revenue & Collection (west side of City Hall lobby) Water Billing (east side of City Hall lobby) Question Title * 2. On what date did you visit this division? Please enter a valid date. Date Question Title * 3. What was the purpose of your visit? (Check all that apply) Make a payment/purchase (water bill, real estate transfer tax stamp, etc.) Pick up/drop off a document (application, registration form, invoice, etc.) Set up an appointment Other (please specify) Question Title * 4. Was your issue addressed promptly by a staff member? Yes Neutral (Not entirely) No If no, please explain: Question Title * 5. Were you able to accomplish the purpose of your visit? Yes Neutral (Not entirely) No If no, please explain why: Question Title * 6. How polite was the attending staff member? Very polite Polite Neutral Impolite Very impolite If impolite or very impolite, please explain why: Question Title * 7. How would you rate your overall experience with this division of the Finance Department? Excellent Good Fair Poor If poor, please explain why: Question Title * 8. Please provide any comments or suggestions that you have about the service you received: Done