Library Service Assessment_Spring 2013

1. Library Service Assessment

Please take a few minutes to complete this assessment.* By doing so, you can help us assess the quality of the Library's services offered at the Newtown campus. We incorporate changes in future services based on the feedback we receive. Thank you for your participation!

*This assessment is derived in part from "Assessing Service Quality" by Peter Hernon and Ellen Altman, 1998.

Question Title

* 1. Age

17-21

22-26

27-31

32 or above

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* 2. Student Status

First Year

Second Year

Continuing Education

Faculty

Staff

Other (ex.community user, non-degree). Please specify:

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* 3. Purpose of Visit

Academic(research/reading for class)

Use Computers(personal use)

Group Work

Class Instruction

Meet Friends

Other

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* 4. Library Staff(please check all that apply)

Give accurate answers to my questions.

Communicate with me using terms I understand.

Encourage me to come back to ask for more help if I need it.

Do not overwhelm me with too much information and detail.

Offer suggestions on where to look for information outside the Library.

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* 5. Reference Services(please check all that apply)

When I have a problem, the Reference Librarian shows a sincere interest in helping me solve it.

The Reference Librarian gives me individualized and personal attention.

The Reference staff has the knowledge to accurately answer my questions.

When appropriate, the Reference Librarian helps me learn to use library resources.

I would use the Library's reference services again and/or recommend it to a friend.

Question Title

* 6. Have you ever used the Interlibrary Loan Services (ILL) at Bucks County Community College Library?

Yes