Service With A Smile - Feedback SurveySimply complete this short survey for your chance to win a £250 Springfields Gift Card!Plus every month there's a chance to win a special prize from one of our stores. Your feedback is important to us and will be used to improve your future shopping experience with us and contribute to our onsite retail awards. Your total satisfaction is our aim! Fields marked with a * are mandatory This survey is not open to employees at Springfields Outlet Shopping or their family members.Your details will not be passed on to any third parties. Question Title 1. Contact Information Name Postcode Email Address Question Title 2. What was the date of your visit? Date Date Question Title 3. Which age range do you fall within? Under 18 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+ Question Title 4. How did you travel here today? Car Bus Coach Bike Walk Other (please specify) Question Title 5. How many stores did you visit today? 0 - 1 3 - 5 6 - 9 10+ Question Title 6. What was your approximate overall spend during your visit to Springfield's? £0 - £20 £21 - £40 £41 - £60 £61 - £80 £100+ Question Title 7. How long did you spend at Springfields? Up to 1 hour 1 - 2 hours 2 - 3 hours 3 hours or more Question Title 8. How often do you shop at Springfields? Once a week Once a month Once every few months Once a year I haven't shopped at Springfields for over a year I'm a first time visitor Question Title 9. Please mark out of 1 to 10, 1 being least likely and 10 being most likely. 1 2 3 4 5 6 7 8 9 10 Would you recommend Springfields to a friend Would you recommend Springfields to a friend 1 Would you recommend Springfields to a friend 2 Would you recommend Springfields to a friend 3 Would you recommend Springfields to a friend 4 Would you recommend Springfields to a friend 5 Would you recommend Springfields to a friend 6 Would you recommend Springfields to a friend 7 Would you recommend Springfields to a friend 8 Would you recommend Springfields to a friend 9 Would you recommend Springfields to a friend 10 Question Title 10. We're keen to provide you with the best shopping experience at Springfields. What can we do to improve? Are there any other stores you would like to see at Springfields? Question Title 11. We would appreciate your feedback on the stores you shopped in during your visit. Please select a store you would like to rate: Chapelle Jewellery Claire's Accessories Clarks Outlet Costa Coffee Denby Designer Warehouse Outlet Home & Garden Centre Game Hallmark Outlet Jeff Banks Julian Charles Home Outlet Klass M&S Outlet Mountain Warehouse Pavers Radley London Roman Skechers Sports Direct Springfields Information Point The Noshery Co. Cafe & Restuarant Subway The Beauty Outlet The Body Shop The Craft Outlet The Fragrance Shop The Gift Company The Kitchen The Works Weird Fish Adventure Land Caffé Nero Next Outlet FatFace Outlet Jack Wills Joules White Stuff Springy's Diner Dune London Crew Clothing Company Lazy Jacks Subway Starlings Toy Outlet Eden The Sweet Emporium The Cosmetics Company Store ProCook Levi's Jigsaw Question Title 12. Were you greeted with a smile? Yes No Question Title 13. On a scale of 1-5, 5 being the best, how would you rate 1 2 3 4 5 Value for money Value for money 1 Value for money 2 Value for money 3 Value for money 4 Value for money 5 Level of customer service Level of customer service 1 Level of customer service 2 Level of customer service 3 Level of customer service 4 Level of customer service 5 Question Title 14. Please provide any further feedback you may have on the customer service experience within this store. Question Title 15. Do you wish to provide feedback on another store? Yes No Question Title 16. How did you first hear about Springfields Outlet? News article Word-of-mouth referral from friend Online search (e.g. Google, Yahoo, Bing) Visitor Guide Social media (e.g. Facebook, Instagram) Other (please specify) 100% of survey complete. Done
