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PwC Research Services Visa Benchmark Client Satisfaction Questionnaire

1. Visa Benchmark Administration

This survey is to ensure that the Visa Benchmark client service remains at the highest levels. Thank you for taking the time to complete this questionnaire.

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* 1. Please rate the Administrative service levels in the appropriate box below:

	Excellent	Good	Average	Poor
How would you rate the quality of service and assistance received?	How would you rate the quality of service and assistance received? Excellent	How would you rate the quality of service and assistance received? Good	How would you rate the quality of service and assistance received? Average	How would you rate the quality of service and assistance received? Poor
How would you rate our response time to your request or enquiry?	How would you rate our response time to your request or enquiry? Excellent	How would you rate our response time to your request or enquiry? Good	How would you rate our response time to your request or enquiry? Average	How would you rate our response time to your request or enquiry? Poor
How would you rate the quality of information?	How would you rate the quality of information? Excellent	How would you rate the quality of information? Good	How would you rate the quality of information? Average	How would you rate the quality of information? Poor

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* 2. Please select one of the following answers:

	Yes	No
Are you kept updated on the process of the benchmark?	Are you kept updated on the process of the benchmark? Yes	Are you kept updated on the process of the benchmark? No
Would you make use of PwC Research Services Visa Benchmark service in future?	Would you make use of PwC Research Services Visa Benchmark service in future? Yes	Would you make use of PwC Research Services Visa Benchmark service in future? No
Were the agreed delivery times for documents sent adhered to?	Were the agreed delivery times for documents sent adhered to? Yes	Were the agreed delivery times for documents sent adhered to? No
Would you recommend PwC Research Services to a third party?	Would you recommend PwC Research Services to a third party? Yes	Would you recommend PwC Research Services to a third party? No

If you have answered No to any of the above, please elaborate

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* 3. Please select one or more of the following options:

	Internet	Price	Service	Quality	Referral
Why did you choose PwC Research Services to obtain a benchmark document?	Why did you choose PwC Research Services to obtain a benchmark document? Internet	Why did you choose PwC Research Services to obtain a benchmark document? Price	Why did you choose PwC Research Services to obtain a benchmark document? Service	Why did you choose PwC Research Services to obtain a benchmark document? Quality	Why did you choose PwC Research Services to obtain a benchmark document? Referral

Other (please specify)

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* 4. Biggest Compliment in terms of the Visa Benchmark process (if any)

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* 5. Biggest Complaint in terms of the Visa Benchmark process (if any)