Have you ever posted a letter that never arrived? Or received a parcel that was damaged? Did you complain? If not why not?

We want to gather your experience of sending or receiving letters and parcels, making complaints and getting the desired result.

Take our short survey on complaint handling. Your answers will help us work with post and parcel companies, encouraging them to provide better services.

This survey should no more than 5 minutes to complete. Any information you provide will be treated with confidence.

 
 8% of survey complete.
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