Norfolk Public Library Patron Survey
June 2014

We value your opinion! Please take a moment to answer this survey about the library.

This survey is anonymous and all questions are optional. Your feedback is important to us and will help us improve library services. The survey should take about 10 minutes to complete.

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* 1. How many library cards does your household have?

6 or more

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* 2. On average, how often do you visit the library?

Daily

Weekly

Monthly

4-6 times per year

1-3 times per year

Rarely (less than once per year)

Never

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* 3. If you answered "never" to the above question, is it because of any of the following:

No interest

No free time

Prefer buying books

Use another library

Other (please specify)

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* 4. For whom do you use the library? Check all that apply.

For yourself

For your children

For other family members

Other (please specify)

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* 5. When you visit the library are you able to find what you're looking for?

Always

Frequently

Sometimes

Seldom

Never

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* 6. On average, how often do you access the library's website and/or the SAILS catalog from home, your workplace, or a mobile device?

Daily

Weekly

Monthly

4-6 times per year

1-3 times per year

Rarely (less than once per year)

Never

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* 7. Which of the following services do you typically use? Please check all that apply.

Adult collection : bestsellers & popular titles

Adult collection : fiction & non fiction

Adult collection : large print

Adult collection : audio books

Adult collection : DVDs

Adult collection : magazines

Children's collection : picture books and easy readers

Children's collection : fiction & non-fiction

Children's collection : audio books

Children's collection : DVDs

Teen collection

Preschool programs

School age programs

Teen programs

Adult programs

Online services: Library website

Online services: Research databases

Online services: SAILS catalog

Online Services: Zinio digital magazines

Online Services: Overdrive Ebooks & downloadable audio

Library in-house computers & printers

Wi-fi access

Study rooms

Meeting rooms

Other (please specify)

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* 8. How would you rate each of the following?

	Excellent	Good	Fair	Poor	Don't use this service
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service Don't use this service
Facilities	Facilities Excellent	Facilities Good	Facilities Fair	Facilities Poor	Facilities Don't use this service
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation Don't use this service
Library Website	Library Website Excellent	Library Website Good	Library Website Fair	Library Website Poor	Library Website Don't use this service
Research databases	Research databases Excellent	Research databases Good	Research databases Fair	Research databases Poor	Research databases Don't use this service
SAILS Catalog	SAILS Catalog Excellent	SAILS Catalog Good	SAILS Catalog Fair	SAILS Catalog Poor	SAILS Catalog Don't use this service
Inter-library loan through SAILS & Virtual Catalog	Inter-library loan through SAILS & Virtual Catalog Excellent	Inter-library loan through SAILS & Virtual Catalog Good	Inter-library loan through SAILS & Virtual Catalog Fair	Inter-library loan through SAILS & Virtual Catalog Poor	Inter-library loan through SAILS & Virtual Catalog Don't use this service
Overdrive E-books	Overdrive E-books Excellent	Overdrive E-books Good	Overdrive E-books Fair	Overdrive E-books Poor	Overdrive E-books Don't use this service
Overdrive Audio books	Overdrive Audio books Excellent	Overdrive Audio books Good	Overdrive Audio books Fair	Overdrive Audio books Poor	Overdrive Audio books Don't use this service
Zinio electronic magazines	Zinio electronic magazines Excellent	Zinio electronic magazines Good	Zinio electronic magazines Fair	Zinio electronic magazines Poor	Zinio electronic magazines Don't use this service
Computers & printers	Computers & printers Excellent	Computers & printers Good	Computers & printers Fair	Computers & printers Poor	Computers & printers Don't use this service
Wi-Fi access	Wi-Fi access Excellent	Wi-Fi access Good	Wi-Fi access Fair	Wi-Fi access Poor	Wi-Fi access Don't use this service

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* 9. How would you rate the adult collection and services?

	Excellent	Good	Fair	Poor	Don't use this service
Current titles & bestsellers	Current titles & bestsellers Excellent	Current titles & bestsellers Good	Current titles & bestsellers Fair	Current titles & bestsellers Poor	Current titles & bestsellers Don't use this service
Fiction & non-fiction	Fiction & non-fiction Excellent	Fiction & non-fiction Good	Fiction & non-fiction Fair	Fiction & non-fiction Poor	Fiction & non-fiction Don't use this service
Large print	Large print Excellent	Large print Good	Large print Fair	Large print Poor	Large print Don't use this service
Audio books	Audio books Excellent	Audio books Good	Audio books Fair	Audio books Poor	Audio books Don't use this service
DVD collection	DVD collection Excellent	DVD collection Good	DVD collection Fair	DVD collection Poor	DVD collection Don't use this service
Newspaper & magazines	Newspaper & magazines Excellent	Newspaper & magazines Good	Newspaper & magazines Fair	Newspaper & magazines Poor	Newspaper & magazines Don't use this service
Adult Speaker Series	Adult Speaker Series Excellent	Adult Speaker Series Good	Adult Speaker Series Fair	Adult Speaker Series Poor	Adult Speaker Series Don't use this service

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* 10. How would you rate the youth collection and services?

	Excellent	Good	Fair	Poor	Do not use this service
Picture books & easy readers	Picture books & easy readers Excellent	Picture books & easy readers Good	Picture books & easy readers Fair	Picture books & easy readers Poor	Picture books & easy readers Do not use this service
Juvenile fiction & non-fiction	Juvenile fiction & non-fiction Excellent	Juvenile fiction & non-fiction Good	Juvenile fiction & non-fiction Fair	Juvenile fiction & non-fiction Poor	Juvenile fiction & non-fiction Do not use this service
Audio books	Audio books Excellent	Audio books Good	Audio books Fair	Audio books Poor	Audio books Do not use this service
DVD collection	DVD collection Excellent	DVD collection Good	DVD collection Fair	DVD collection Poor	DVD collection Do not use this service
Teen Collection	Teen Collection Excellent	Teen Collection Good	Teen Collection Fair	Teen Collection Poor	Teen Collection Do not use this service
Preschool programs	Preschool programs Excellent	Preschool programs Good	Preschool programs Fair	Preschool programs Poor	Preschool programs Do not use this service
School age programs	School age programs Excellent	School age programs Good	School age programs Fair	School age programs Poor	School age programs Do not use this service
Teen Programs	Teen Programs Excellent	Teen Programs Good	Teen Programs Fair	Teen Programs Poor	Teen Programs Do not use this service

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* 11. Overall, how would you rate library services?

Excellent

Good

Fair

Poor

Comment

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* 12. How important is each of the following library services to you?

	Extremely	Very	Somewhat	Not very	Not at all
Borrowing materials (books, audios, DVDs, etc.)	Borrowing materials (books, audios, DVDs, etc.) Extremely	Borrowing materials (books, audios, DVDs, etc.) Very	Borrowing materials (books, audios, DVDs, etc.) Somewhat	Borrowing materials (books, audios, DVDs, etc.) Not very	Borrowing materials (books, audios, DVDs, etc.) Not at all
Reference (research assistance from librarians)	Reference (research assistance from librarians) Extremely	Reference (research assistance from librarians) Very	Reference (research assistance from librarians) Somewhat	Reference (research assistance from librarians) Not very	Reference (research assistance from librarians) Not at all
Programs	Programs Extremely	Programs Very	Programs Somewhat	Programs Not very	Programs Not at all
Computers & printers	Computers & printers Extremely	Computers & printers Very	Computers & printers Somewhat	Computers & printers Not very	Computers & printers Not at all
Assistance using computers, printers, & wireless access	Assistance using computers, printers, & wireless access Extremely	Assistance using computers, printers, & wireless access Very	Assistance using computers, printers, & wireless access Somewhat	Assistance using computers, printers, & wireless access Not very	Assistance using computers, printers, & wireless access Not at all
Study Rooms	Study Rooms Extremely	Study Rooms Very	Study Rooms Somewhat	Study Rooms Not very	Study Rooms Not at all
Community meeting rooms	Community meeting rooms Extremely	Community meeting rooms Very	Community meeting rooms Somewhat	Community meeting rooms Not very	Community meeting rooms Not at all
SAILS catalog & resource sharing	SAILS catalog & resource sharing Extremely	SAILS catalog & resource sharing Very	SAILS catalog & resource sharing Somewhat	SAILS catalog & resource sharing Not very	SAILS catalog & resource sharing Not at all
On-line databases	On-line databases Extremely	On-line databases Very	On-line databases Somewhat	On-line databases Not very	On-line databases Not at all
Overdrive E-books	Overdrive E-books Extremely	Overdrive E-books Very	Overdrive E-books Somewhat	Overdrive E-books Not very	Overdrive E-books Not at all
Overdrive audio books	Overdrive audio books Extremely	Overdrive audio books Very	Overdrive audio books Somewhat	Overdrive audio books Not very	Overdrive audio books Not at all
Magazines (in print)	Magazines (in print) Extremely	Magazines (in print) Very	Magazines (in print) Somewhat	Magazines (in print) Not very	Magazines (in print) Not at all
Magazines through Zinio	Magazines through Zinio Extremely	Magazines through Zinio Very	Magazines through Zinio Somewhat	Magazines through Zinio Not very	Magazines through Zinio Not at all

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* 13. On your most recent visit to the library, list up to three (3) things you did on your visit, Did you borrow materials, use a computer, attend a program, read a newspaper? Please tell us what you did.

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* 14. Listed below are typical reasons why people use library resources. On your most recent visit to the library please tell us why you used the library.

For pleasure or entertainment

For self improvement, life long learning, or personal research

For a job search

For professional reasons

To obtain information for school

For preschooler's early learning activities

To socialize with neighbors or meet new people

To attend a meeting or program

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* 15. What do you value most about the library?

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* 16. How could the library or its services be improved?

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* 17. Did you encounter a problem during your last library visit?

Yes

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* 18. If yes, did you request assistance?

Yes

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* 19. Was the problem resolved?

Yes

Description of problem (optional)

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* 1. How many library cards does your household have?

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* 2. On average, how often do you visit the library?

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* 3. If you answered "never" to the above question, is it because of any of the following:

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* 4. For whom do you use the library? Check all that apply.

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* 5. When you visit the library are you able to find what you're looking for?

Question Title

* 6. On average, how often do you access the library's website and/or the SAILS catalog from home, your workplace, or a mobile device?

Question Title

* 7. Which of the following services do you typically use? Please check all that apply.

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* 8. How would you rate each of the following?

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* 9. How would you rate the adult collection and services?

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* 10. How would you rate the youth collection and services?

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* 11. Overall, how would you rate library services?

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* 12. How important is each of the following library services to you?

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* 13. On your most recent visit to the library, list up to three (3) things you did on your visit, Did you borrow materials, use a computer, attend a program, read a newspaper? Please tell us what you did.

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* 14. Listed below are typical reasons why people use library resources. On your most recent visit to the library please tell us why you used the library.

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* 15. What do you value most about the library?

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* 16. How could the library or its services be improved?

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* 17. Did you encounter a problem during your last library visit?

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* 18. If yes, did you request assistance?

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* 19. Was the problem resolved?

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* 20. Is there anything the library should stop doing?

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* 21. Is there a new service you would like the library to offer? Please explain.

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* 22. How does the library benefit you or the community?