Welcome to the Symbio Laboratories Customer Survey

Symbio welcomes your feedback at any time and on any aspect of our service. We strive to be the best in our field and will carefully review and consider all feedback.

The questions below have been designed around topics we have previously received feedback on and use a simple scale to allow us to measure feedback over time. The comments section can be used to add any points not covered.

Thank you for your time!

Question Title

* 1. In the past 12 months, how frequently did you use Symbio Alliance's laboratory services?

Question Title

* 2. Why do you choose to use Symbio Alliance for your laboratory services?

Question Title

* 3. In your experience, results are accurate and reliably reported

Question Title

* 4. In your experience, turnaround time for chemistry was acceptable

Question Title

* 5. In your experience, turnaround time for microbiology was acceptable

Question Title

* 6. Customer service met or exceeded my expectations

Question Title

* 7. Pricing was fair and reasonable

Question Title

* 8. In your experience, analysis of required tests always completed

Question Title

* 9. In your experience, there was access to quality technical support

Question Title

* 10. Accounting and invoicing service was timely and accurate

Question Title

* 11. For the testing you require, NATA accreditation is important

Question Title

* 12. All testing required by my business can be completed by Symbio

Question Title

* 13. What improvements, if any, would you like Symbio Alliance to make to our current services?

Question Title

* 14. Contact details (optional)

T