2014 Specialists Provider Survey: West Question Title * 1. Would you agree the referral process is working to your satisfaction? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 2. Would you agree the customer services provided by the Care Management staff (Case Management & Utilization Management) are courteous, knowledgeable and resourceful? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 3. Would you agree that claims are processed according to contract? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 4. Would you agree, when claim issues arise, the claims staff is helpful in working toward resolution? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 5. Would you agree the services provided by the Network Relations Coordinators are courteous, resourcefuland responsive to requests? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 6. Would you agree you are satisfied with the overall services provided by Healthcare Resources NW? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 7. How can we improve our services? Question Title * 8. Name: Question Title * 9. Title: Question Title * 10. Clinic Name: Done