Violence / assaults on crowd controllers in and around NSW licensed premises Survey

Assaults on crowd controllers in and around licensed premises in NSW is an issue that has been raised as one of growing concern among crowd control providers. The issue has also been the subject of discussion by the Security Licensing & Enforcement Directorate (SLED) Advisory Council.

To identify the scope and extent of this issue, ASIAL is conducting a survey of crowd control providers. Information collected will be used to inform further discussion on the issue and to identify ways in which safety can be enhanced and workplace conflict reduced.

The following questionnaire will take approximately 5-10 minutes to complete (please note, questions with an '*' require an answer).

All survey responses will be kept anonymous.

Thank you for your support.

ASIAL

	Daily	Weekly	Monthly	Occasionally	Never
Major physical assault	Major physical assault Daily	Major physical assault Weekly	Major physical assault Monthly	Major physical assault Occasionally	Major physical assault Never
Minor physical assault	Minor physical assault Daily	Minor physical assault Weekly	Minor physical assault Monthly	Minor physical assault Occasionally	Minor physical assault Never
Verbal abuse	Verbal abuse Daily	Verbal abuse Weekly	Verbal abuse Monthly	Verbal abuse Occasionally	Verbal abuse Never
Threatening or intimidating behaviour	Threatening or intimidating behaviour Daily	Threatening or intimidating behaviour Weekly	Threatening or intimidating behaviour Monthly	Threatening or intimidating behaviour Occasionally	Threatening or intimidating behaviour Never

Daily

Weekly

Monthly

Occasionally

Never

Major physical assault

Major physical assault Daily

Major physical assault Weekly

Major physical assault Monthly

Major physical assault Occasionally

Major physical assault Never

Minor physical assault

Minor physical assault Daily

Minor physical assault Weekly

Minor physical assault Monthly

Minor physical assault Occasionally

Minor physical assault Never

Verbal abuse

Verbal abuse Daily

Verbal abuse Weekly

Verbal abuse Monthly

Verbal abuse Occasionally

Verbal abuse Never

Threatening or intimidating behaviour

Threatening or intimidating behaviour Daily

Threatening or intimidating behaviour Weekly

Threatening or intimidating behaviour Monthly

Threatening or intimidating behaviour Occasionally

Threatening or intimidating behaviour Never

Highly effective

Quite effective

Ineffective

Not sure

Better venue management practices

Better venue management practices Highly effective

Better venue management practices Quite effective

Better venue management practices Ineffective

Better venue management practices Not sure

Establishment of liquor accords and similar partnerships

Establishment of liquor accords and similar partnerships Highly effective

Establishment of liquor accords and similar partnerships Quite effective

Establishment of liquor accords and similar partnerships Ineffective

Establishment of liquor accords and similar partnerships Not sure

Safe and adequate public transport options

Safe and adequate public transport options Highly effective

Safe and adequate public transport options Quite effective

Safe and adequate public transport options Ineffective

Safe and adequate public transport options Not sure

Improved venue design – ie size, layout and variety of venues

Improved venue design – ie size, layout and variety of venues Highly effective

Improved venue design – ie size, layout and variety of venues Quite effective

Improved venue design – ie size, layout and variety of venues Ineffective

Improved venue design – ie size, layout and variety of venues Not sure

Community involvement in the licensing application process

Community involvement in the licensing application process Highly effective

Community involvement in the licensing application process Quite effective

Community involvement in the licensing application process Ineffective

Community involvement in the licensing application process Not sure

Enhanced liquor licensing, enforcement, regulation

Enhanced liquor licensing, enforcement, regulation Highly effective

Enhanced liquor licensing, enforcement, regulation Quite effective

Enhanced liquor licensing, enforcement, regulation Ineffective

Enhanced liquor licensing, enforcement, regulation Not sure

Use of CCTV

Use of CCTV Highly effective

Use of CCTV Quite effective

Use of CCTV Ineffective

Use of CCTV Not sure

Use of ID scanners

Use of ID scanners Highly effective

Use of ID scanners Quite effective

Use of ID scanners Ineffective

Use of ID scanners Not sure

Use of RSA marshals

Use of RSA marshals Highly effective

Use of RSA marshals Quite effective

Use of RSA marshals Ineffective

Use of RSA marshals Not sure

Serving of alcohol in plastic glasses

Serving of alcohol in plastic glasses Highly effective

Serving of alcohol in plastic glasses Quite effective

Serving of alcohol in plastic glasses Ineffective

Serving of alcohol in plastic glasses Not sure

Changes to opening hours ie earlier or staggered closing times

Changes to opening hours ie earlier or staggered closing times Highly effective

Changes to opening hours ie earlier or staggered closing times Quite effective

Changes to opening hours ie earlier or staggered closing times Ineffective

Changes to opening hours ie earlier or staggered closing times Not sure

Introduction of heavier penalties for offenders

Introduction of heavier penalties for offenders Highly effective

Introduction of heavier penalties for offenders Quite effective

Introduction of heavier penalties for offenders Ineffective

Introduction of heavier penalties for offenders Not sure

Improved education on the effects of alcohol

Improved education on the effects of alcohol Highly effective

Improved education on the effects of alcohol Quite effective

Improved education on the effects of alcohol Ineffective

Improved education on the effects of alcohol Not sure

Improved collaboration between police and private security providers

Improved collaboration between police and private security providers Highly effective

Improved collaboration between police and private security providers Quite effective

Improved collaboration between police and private security providers Ineffective

Improved collaboration between police and private security providers Not sure

Increased legislated powers for operational security personnel

Increased legislated powers for operational security personnel Highly effective

Increased legislated powers for operational security personnel Quite effective

Increased legislated powers for operational security personnel Ineffective

Increased legislated powers for operational security personnel Not sure

	Major cause	Minor cause	Not relevant
Preloading (i.e. consumption of alcohol by patrons before attending licensed premises)	Preloading (i.e. consumption of alcohol by patrons before attending licensed premises) Major cause	Preloading (i.e. consumption of alcohol by patrons before attending licensed premises) Minor cause	Preloading (i.e. consumption of alcohol by patrons before attending licensed premises) Not relevant
Excessive alcohol consumption at licensed premises	Excessive alcohol consumption at licensed premises Major cause	Excessive alcohol consumption at licensed premises Minor cause	Excessive alcohol consumption at licensed premises Not relevant
Venue hopping	Venue hopping Major cause	Venue hopping Minor cause	Venue hopping Not relevant
Use of steroids	Use of steroids Major cause	Use of steroids Minor cause	Use of steroids Not relevant
Use of other illicit drugs	Use of other illicit drugs Major cause	Use of other illicit drugs Minor cause	Use of other illicit drugs Not relevant
Community attitudes / behaviour	Community attitudes / behaviour Major cause	Community attitudes / behaviour Minor cause	Community attitudes / behaviour Not relevant
Crowd controller attitudes / behaviour	Crowd controller attitudes / behaviour Major cause	Crowd controller attitudes / behaviour Minor cause	Crowd controller attitudes / behaviour Not relevant

Major cause

Minor cause

Not relevant

Preloading (i.e. consumption of alcohol by patrons before attending licensed premises)

Preloading (i.e. consumption of alcohol by patrons before attending licensed premises) Major cause

Preloading (i.e. consumption of alcohol by patrons before attending licensed premises) Minor cause

Preloading (i.e. consumption of alcohol by patrons before attending licensed premises) Not relevant

Excessive alcohol consumption at licensed premises

Excessive alcohol consumption at licensed premises Major cause

Excessive alcohol consumption at licensed premises Minor cause

Excessive alcohol consumption at licensed premises Not relevant

Venue hopping

Venue hopping Major cause

Venue hopping Minor cause

Venue hopping Not relevant

Use of steroids

Use of steroids Major cause

Use of steroids Minor cause

Use of steroids Not relevant

Use of other illicit drugs

Use of other illicit drugs Major cause

Use of other illicit drugs Minor cause

Use of other illicit drugs Not relevant

Community attitudes / behaviour

Community attitudes / behaviour Major cause

Community attitudes / behaviour Minor cause

Community attitudes / behaviour Not relevant

Crowd controller attitudes / behaviour

Crowd controller attitudes / behaviour Major cause

Crowd controller attitudes / behaviour Minor cause

Crowd controller attitudes / behaviour Not relevant

Violence / assaults on crowd controllers in and around NSW licensed premises

Question Title

* 1. In what capacity are you involved in providing crowd control services in and around licensed premises.

Question Title

* 2. Where do you provide or perform crowd control services?

Question Title

* 3. In your experience, are assaults on crowd controllers in and around licensed premises always reported to Police:

Question Title

* 4. In the past 12 months how often have you or your employees experienced incidents of any of the following:

Question Title

* 5. Compared with 12 months ago, how safe do you or your employees feel in performing duties as a crowd controller in and around a licensed premises?

Question Title

* 6. How would you rate the following harm minimisation measures in reducing violence/assaults in and around licensed premises?

Question Title

* 7. What do you think are the primary causes of violence/assaults in and around licensed premises?

Question Title

* 8. What do you think the most important factors are in ensuring a safe environment in and around a licensed premises?