Office of Admissions

1. Are you planning on attending Florida A&M University
2. Are you planning on attending a state or community college and later transferring to FAMU
3. Employee answered phone professionally giving his/her name
4. Employee solved problem or arranged a referral.
5. Employee offered alternatives/solutions to problem.
6. Employee was responsive to my problem.
7. Employee's tone was professional and courteous.
8. Employee offered a follow-up plan of action.
9. Employee offered to provide further help at close of session.
10. Additional Comments.
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