Website Review

1. Hello

We are continually looking at ways to improve our website to make it as useful as possible for you. Please take a few moments to answer these quick questions about our site.

There will be a random draw for one lucky person to win a Kindle Fire or a voucher value equivalent by way of a thank you – so please get this survey filled in.

Many thanks
Barbara Shaw, Chief Executive

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* 1. Do you use our website?

Often

Sometimes

Once or twice

Never

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* 2. Do you have a personal My Account on the Westward website?

Yes

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* 3. What are you most likely to do on the Westward site?

Jobs

Competitions

Look at rent statement

Request a repair

Report anti-social behaviour

Report hate crime

Complaints and feedback forms

Money and benefits advice including universal credit and bedroom tax

Finding a home for rent or shared ownership

Find out who housing officer is

See mobile office and events calendar

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* 4. Do you like how the site looks and it’s design?

Yes

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* 5. What would improve the design?

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* 6. Does the menu of items on the home page make sense to you?

Yes

If no, what would you like to see changed?

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* 7. Have you experienced any problems downloading files?

Yes

Did not try

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* 8. If so what?

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* 9. Approximately how many pages do you browse during a visit to the website?

1 to 3

3 to 5

5 to 8

More than 10

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* 10. How satisfied are you with your experience with the website?

Very satisfied

Fairly satisfied

Neither

Fairly dissatisfied

Very dissatisfied

If you are not totally satisfied, please describe the reasons for your dissatisfaction below.

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* 11. What would improve the website?

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* 12. What do you like most on our site?

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* 13. What would you change on the site?

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* 14. How easy is it to find your way to what you want on the website?

Easy

Average

Difficult

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* 15. Do you find the search reliable and helpful?

Yes

Don’t use it

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* 16. Is it easy to read the website e.g. clear text and easy to understand?

Yes

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* 17. Does the tone of the website feel right?

Yes

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* 18. Is the website up-to-date in general?

Yes

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* 19. Are there any services you would like to see on the site which are not already there? If yes – what are they?

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* 20. How frequently do you visit the website?

First visit

Daily

Weekly

Monthly

Infrequently (less than once a month)

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* 21. Please rate our site on (1 is low, 3 is okay, 5 is great)

Accessibility

Ease of use

Range of information

Usefulness of information

Customer friendliness

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* 22. How would you rate yourself as an internet user?

Expert

Good

Beginner

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* 23. I am

A customer of Westward

Not a customer of Westward

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* 1. Do you use our website?

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* 2. Do you have a personal My Account on the Westward website?

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* 3. What are you most likely to do on the Westward site?

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* 4. Do you like how the site looks and it’s design?

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* 5. What would improve the design?

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* 6. Does the menu of items on the home page make sense to you?

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* 7. Have you experienced any problems downloading files?

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* 8. If so what?

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* 9. Approximately how many pages do you browse during a visit to the website?

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* 10. How satisfied are you with your experience with the website?

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* 11. What would improve the website?

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* 12. What do you like most on our site?

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* 13. What would you change on the site?

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* 14. How easy is it to find your way to what you want on the website?

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* 15. Do you find the search reliable and helpful?

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* 16. Is it easy to read the website e.g. clear text and easy to understand?

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* 17. Does the tone of the website feel right?

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* 18. Is the website up-to-date in general?

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* 19. Are there any services you would like to see on the site which are not already there? If yes – what are they?

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* 20. How frequently do you visit the website?

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* 21. Please rate our site on (1 is low, 3 is okay, 5 is great)

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* 22. How would you rate yourself as an internet user?

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* 23. I am

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* 24. Thank you very much for completing the survey. Please give us your email address so you can be entered into the draw!