Battery Solutions' Customer Satisfaction Appraisal Survey

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* 1. How did you first hear about Battery Solutions?

Internet/search engine

Battery Solutions sales rep

Battery Solutions' website

Magazine

Trade Show

Referral, who?

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* 2. How would you rate your overall level of satisfaction with Battery Solutions?

Highly Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Highly Dissatisfied

Highly Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Highly Dissatisfied

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* 3. How does Battery Solutions rate in the following areas?

	Well Above Average	Above Average	Average	Below Average	Well Below Average
Account mgr/sales experience	Account mgr/sales experience Well Above Average	Account mgr/sales experience Above Average	Account mgr/sales experience Average	Account mgr/sales experience Below Average	Account mgr/sales experience Well Below Average
Customer service experience	Customer service experience Well Above Average	Customer service experience Above Average	Customer service experience Average	Customer service experience Below Average	Customer service experience Well Below Average
Logistics department experience	Logistics department experience Well Above Average	Logistics department experience Above Average	Logistics department experience Average	Logistics department experience Below Average	Logistics department experience Well Below Average
On-time arrival/delivery of service	On-time arrival/delivery of service Well Above Average	On-time arrival/delivery of service Above Average	On-time arrival/delivery of service Average	On-time arrival/delivery of service Below Average	On-time arrival/delivery of service Well Below Average
Purchase/payment experience	Purchase/payment experience Well Above Average	Purchase/payment experience Above Average	Purchase/payment experience Average	Purchase/payment experience Below Average	Purchase/payment experience Well Below Average
Quality of service	Quality of service Well Above Average	Quality of service Above Average	Quality of service Average	Quality of service Below Average	Quality of service Well Below Average
Documentation/reporting	Documentation/reporting Well Above Average	Documentation/reporting Above Average	Documentation/reporting Average	Documentation/reporting Below Average	Documentation/reporting Well Below Average
Professionalism	Professionalism Well Above Average	Professionalism Above Average	Professionalism Average	Professionalism Below Average	Professionalism Well Below Average
Understanding customer needs	Understanding customer needs Well Above Average	Understanding customer needs Above Average	Understanding customer needs Average	Understanding customer needs Below Average	Understanding customer needs Well Below Average

Question Title

* 4. How likely are you to continue using Battery Solutions services?

Very Likely

Somewhat Likely

Neutral

Somewhat Unlikely

Very Unlikely

Very Likely

Somewhat Likely

Neutral

Somewhat Unlikely

Very Unlikely

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* 5. How likely are you to recommend our company to a friend or colleague?

Very Likely

Somewhat Likely

Neutral

Somewhat Unlikely

Very Unlikely

Very Likely

Somewhat Likely

Neutral

Somewhat Unlikely

Very Unlikely

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* 6. Please rate the importance of WHY you use Battery Solutions services.

	Extremely Important	Very Important	Somewhat Important	Not Important
Price of services	Price of services Extremely Important	Price of services Very Important	Price of services Somewhat Important	Price of services Not Important
All battery chemistries, all situations, anywhere in the USA	All battery chemistries, all situations, anywhere in the USA Extremely Important	All battery chemistries, all situations, anywhere in the USA Very Important	All battery chemistries, all situations, anywhere in the USA Somewhat Important	All battery chemistries, all situations, anywhere in the USA Not Important
Customer service	Customer service Extremely Important	Customer service Very Important	Customer service Somewhat Important	Customer service Not Important
Demonstrated environmental leadership (R2:2013 & RIOS certified)	Demonstrated environmental leadership (R2:2013 & RIOS certified) Extremely Important	Demonstrated environmental leadership (R2:2013 & RIOS certified) Very Important	Demonstrated environmental leadership (R2:2013 & RIOS certified) Somewhat Important	Demonstrated environmental leadership (R2:2013 & RIOS certified) Not Important
Recycling documentation	Recycling documentation Extremely Important	Recycling documentation Very Important	Recycling documentation Somewhat Important	Recycling documentation Not Important
Pollution liability protection	Pollution liability protection Extremely Important	Pollution liability protection Very Important	Pollution liability protection Somewhat Important	Pollution liability protection Not Important
Quality of service	Quality of service Extremely Important	Quality of service Very Important	Quality of service Somewhat Important	Quality of service Not Important

Question Title

* 7. Where do you go to use Battery Solutions services? (check all that apply)

800 number or general Battery Solutions phone number

Email to customerservice@batterysolutions.com

Direct phone to your account manager or sales rep

Direct email to your account manager or sales rep

Battery Solutions online store at www.batterysolutions.com

Battery Solutions live chat

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* 8. Would you find a Battery Solutions smartphone app to be helpful?

Yes

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* 9. If yes, what features would you like in the app? (check all that apply)

Battery identification assistance

Packaging instructions

Store access

Confirmation of Reclamation (COR) Certificates

Pail/general recycling pickup request

Live chat with a Battery Solutions representative

Other (please specify)

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* 10. Anything else you would like to say?

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* 11. Please complete the following information to be eligible to win a $50 Amazon gift card!

Name

Company

Title

Email address

Phone number

Thank you for taking the time to complete this survey. Your opinion is very valuable to us!