Truno Client Satisfaction Survey Question Title * 1. Email Address: Question Title * 2. Company Name: Question Title * 3. Overall, how would you rate your level of satisfaction with the following departments within Truno, Retail Technology Solutions? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Support Center Support Center Very Satisfied Support Center Satisfied Support Center Neutral Support Center Dissatisfied Support Center Very Dissatisfied Installation Installation Very Satisfied Installation Satisfied Installation Neutral Installation Dissatisfied Installation Very Dissatisfied Training Training Very Satisfied Training Satisfied Training Neutral Training Dissatisfied Training Very Dissatisfied Sales Sales Very Satisfied Sales Satisfied Sales Neutral Sales Dissatisfied Sales Very Dissatisfied Service Service Very Satisfied Service Satisfied Service Neutral Service Dissatisfied Service Very Dissatisfied Question Title * 4. How effectively does the Truno Team communicate in the following areas? Very Effectively Effectively Neutral Ineffectively Very Ineffectively Support Center Support Center Very Effectively Support Center Effectively Support Center Neutral Support Center Ineffectively Support Center Very Ineffectively Installation Installation Very Effectively Installation Effectively Installation Neutral Installation Ineffectively Installation Very Ineffectively Training Training Very Effectively Training Effectively Training Neutral Training Ineffectively Training Very Ineffectively Sales Sales Very Effectively Sales Effectively Sales Neutral Sales Ineffectively Sales Very Ineffectively Service Service Very Effectively Service Effectively Service Neutral Service Ineffectively Service Very Ineffectively Question Title * 5. How would you rate the timeliness of your Truno service, regarding technician's arrival time and length of installation? Very Good Good Neutral Poor Very Poor Question Title * 6. After service by your technician was completed, how would you rate the organization of the POS equipment? Very Good Good Neutral Poor Very Poor Question Title * 7. How would you rate your satisfaction with your ability to continue to conduct business during and after your Truno service? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 8. If applicable, how would you rate your level of satisfaction with the training subjects provided by the Truno Training Team? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 9. If applicable, how would you rate your level of satisfaction with the professionalism of the trainer provided by the Truno Training Team? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 10. How would you rate your satisfaction with the Truno Support Center's ability to understand your issue? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 11. How would you rate the timeliness of the Truno Support Center regarding resolution of your issue? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 12. How satisfied are you with the resolutions provided by the Truno Support center? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 13. Did the delivered product meet the expectations set forth by your Truno sales executive? Yes, my expectations were met No, my expectations were not met Question Title * 14. Do you feel you receive adequate updates on current/new products and changes in the POS industry from your Truno sales executive? Yes, I receive adequate updates No, I would like to be more informed Question Title * 15. Please provide additional feedback in the space below. Done