Tempe Community Development Satisfaction Survey

1. What brought you to the Community Development Department?
2. When did you visit our Community Development office, or complete our services in the field?
MM DD YYYY
Date of Office Visit
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/
Date of Field Inspection / Final
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3. Name(s) of the staff member(s) who assisted you:
4. How often do you use the services of our department?
5. Please rate your satisfaction with the following range of our services:
Very SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedNot Applicable
Phone Inquiry
Front Counter Staff
Over-the-Counter / Plan Review
Planner
Field Inspector (Building Safety)
Field Inspector (Code Compliance)
Sign Inspector
6. Compared to other communities, how would you rate our service?
7. Please rate your satisfaction with the following aspects of our services:
Very SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied
Professionalism
Quality of Service
Deadline met
Communication
Responsiveness
Friendliness
Overall Experience
8. If you used our Front Counter services, how would you rate the timeliness with which you were greeted?
9. If you met with a Planner and/or Over-the-Counter Plan Reviewer, how would you describe your wait time?
10. What are we doing well, and/or what could we do better to improve our services?
11. (OPTIONAL) If you would like to be contacted by City staff for one-on-one follow-up, please provide us with your name and contact information.