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1. Tejas Behavioral Health Services (TBHS)

We would like to know what you think about our services. The information you provide will help us improve our quality of care. Please take a few minutes to answer each question. Thank you for your time!

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* 1. How easy or difficult was it for you to find a behavioral health provider to serve you?

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* 2. How easy or difficult was it to get a first appointment with a behavior health provider?

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* 3. How long did you have to wait for your first appointment?

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* 4. When you call TBHS Member Services, is the staff friendly and helpful?

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* 5. When you call TBHS Member Services, is the staff well informed?

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* 6. When you call TBHS Member Services, does the staff explain things in a way you can understand?

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* 7. Are you satisfied with how effective and prompt the staff is during a crisis?

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* 8. Do you feel the number and type of service (inpatient days or outpatient visits) approved by TBHS was enough to help your problem or crisis?

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* 9. Was the provider's office or hospital at a convenient location for you?

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* 10. Were the staff at the provider's office or hospital friendly and helpful?

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* 11. Are you satisfied with the overall care that you received?

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* 12. Overall, how happy are you with the services provided by TBHS?

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* 13. Comments or Suggestions?

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