Exit this survey Neves Client Feedback Survey Question Title * 1. Your Name Question Title * 2. Name of office used Harpenden Luton Milton Keynes Question Title * 3. Name of Department Used Wills & Probate Tax Planning & Trusts Residential property Company Commercial Commercial property Debt Recovery Dispute Resolution Employment Family Landlord and Tenant Other (please specify) Question Title * 4. How did you choose Neves Solicitors LLP to deal with your legal matter? Existing client Recommendation from a friend Recommendation from an accountant, estate agent, etc Wanted a local solicitor Internet search ie Google Social media Facebook, Twitter, etc Newspaper Other (please specify) Question Title * 5. Name of person dealing with your matter Mark Stevens Haneef Khan Beth Woodward Fiona Hewitt Kim Sayer Dawn Goldie Katy Williams Jennifer Garner Heidi Fleming Chris England Emily Pope Nina Gurra Iain MacAskill Haqib Iqbal Ian Simpson Jane Joseph Kelly Loft Maxine Braham Mandy Cowen Peter Kelly Stewart Matthews Trevor Kidd Charlene Shillingford Any additional secretaries and assistants dealing with your matter Question Title * 6. Were your calls answered promptly? Yes Sometimes Never N/A Question Title * 7. Were your calls returned promptly? Yes Sometimes Never N/A Question Title * 8. Were you kept waiting for your appointment? Yes Sometimes Never N/A Question Title * 9. Were all relevant procedures and documentation involved in your matter fully explained to you? Yes Sometimes Never N/A Question Title * 10. Were you kept updated on matters? Yes Sometimes Never N/A Question Title * 11. When your solicitor was not available, did his/her assistant help you? Yes Sometimes Never N/A Question Title * 12. Were costs fully explained to you? Yes Sometimes Never N/A Question Title * 13. Was our service good value for money? Yes No Question Title * 14. Would you use Neves Solicitors LLP again? Yes No Question Title * 15. Would you recommend Neves Solicitors LLP to others? Yes No Question Title * 16. If yes, why would you recommend Neves Solicitors LLP? Question Title * 17. Are there any areas about which you would like further information? Wills & Probate Tax Planning & Trusts Residential property Company Commercial Commercial property Debt Recovery Dispute Resolution Employment Family Landlord and Tenant Notary Public Question Title * 18. Please detail any further comments Statement: All information provided within this survey is confidential and will notbe disclosed to a third party. We may use any feedback anonymously onour website. Page1 / 1 100% of survey complete. Done