Summit Waves Pass Holder Survey, Summer 2015

Dear LSPR Patron,

Your satisfaction is extremely important to us so we ask that you take a few minutes to complete this brief survey. Each survey is carefully evaluated, and recommendations are made so that we can better serve you and your family. By sharing your opinion you will help us provide the highest quality of service for you and your family. Thank you!

Sincerely,
J. Thomas Lovell, LSPR Administrator, 816.969.1500

	N/A	Very Poor	Poor	Fair	Good	Very Good
Parking Lot	Parking Lot N/A	Parking Lot Very Poor	Parking Lot Poor	Parking Lot Fair	Parking Lot Good	Parking Lot Very Good
Welcome Desk	Welcome Desk N/A	Welcome Desk Very Poor	Welcome Desk Poor	Welcome Desk Fair	Welcome Desk Good	Welcome Desk Very Good
Dining Area	Dining Area N/A	Dining Area Very Poor	Dining Area Poor	Dining Area Fair	Dining Area Good	Dining Area Very Good
Concessions (quality/timeliness/selection)	Concessions (quality/timeliness/selection) N/A	Concessions (quality/timeliness/selection) Very Poor	Concessions (quality/timeliness/selection) Poor	Concessions (quality/timeliness/selection) Fair	Concessions (quality/timeliness/selection) Good	Concessions (quality/timeliness/selection) Very Good
Lap Pool	Lap Pool N/A	Lap Pool Very Poor	Lap Pool Poor	Lap Pool Fair	Lap Pool Good	Lap Pool Very Good
Action River	Action River N/A	Action River Very Poor	Action River Poor	Action River Fair	Action River Good	Action River Very Good
Activity Pool	Activity Pool N/A	Activity Pool Very Poor	Activity Pool Poor	Activity Pool Fair	Activity Pool Good	Activity Pool Very Good
Slides	Slides N/A	Slides Very Poor	Slides Poor	Slides Fair	Slides Good	Slides Very Good
Shade	Shade N/A	Shade Very Poor	Shade Poor	Shade Fair	Shade Good	Shade Very Good
Number of Lounge Chairs	Number of Lounge Chairs N/A	Number of Lounge Chairs Very Poor	Number of Lounge Chairs Poor	Number of Lounge Chairs Fair	Number of Lounge Chairs Good	Number of Lounge Chairs Very Good
Interior Facility Cleanliness	Interior Facility Cleanliness N/A	Interior Facility Cleanliness Very Poor	Interior Facility Cleanliness Poor	Interior Facility Cleanliness Fair	Interior Facility Cleanliness Good	Interior Facility Cleanliness Very Good
Exterior Facility Cleanliness	Exterior Facility Cleanliness N/A	Exterior Facility Cleanliness Very Poor	Exterior Facility Cleanliness Poor	Exterior Facility Cleanliness Fair	Exterior Facility Cleanliness Good	Exterior Facility Cleanliness Very Good
Family Change Rooms	Family Change Rooms N/A	Family Change Rooms Very Poor	Family Change Rooms Poor	Family Change Rooms Fair	Family Change Rooms Good	Family Change Rooms Very Good
Men's Locker Room	Men's Locker Room N/A	Men's Locker Room Very Poor	Men's Locker Room Poor	Men's Locker Room Fair	Men's Locker Room Good	Men's Locker Room Very Good
Women's Locker Room	Women's Locker Room N/A	Women's Locker Room Very Poor	Women's Locker Room Poor	Women's Locker Room Fair	Women's Locker Room Good	Women's Locker Room Very Good

N/A

Very Poor

Poor

Fair

Good

Very Good

Parking Lot

Parking Lot N/A

Parking Lot Very Poor

Parking Lot Poor

Parking Lot Fair

Parking Lot Good

Parking Lot Very Good

Welcome Desk

Welcome Desk N/A

Welcome Desk Very Poor

Welcome Desk Poor

Welcome Desk Fair

Welcome Desk Good

Welcome Desk Very Good

Dining Area

Dining Area N/A

Dining Area Very Poor

Dining Area Poor

Dining Area Fair

Dining Area Good

Dining Area Very Good

Concessions (quality/timeliness/selection)

Concessions (quality/timeliness/selection) N/A

Concessions (quality/timeliness/selection) Very Poor

Concessions (quality/timeliness/selection) Poor

Concessions (quality/timeliness/selection) Fair

Concessions (quality/timeliness/selection) Good

Concessions (quality/timeliness/selection) Very Good

Lap Pool

Lap Pool N/A

Lap Pool Very Poor

Lap Pool Poor

Lap Pool Fair

Lap Pool Good

Lap Pool Very Good

Action River

Action River N/A

Action River Very Poor

Action River Poor

Action River Fair

Action River Good

Action River Very Good

Activity Pool

Activity Pool N/A

Activity Pool Very Poor

Activity Pool Poor

Activity Pool Fair

Activity Pool Good

Activity Pool Very Good

Slides

Slides N/A

Slides Very Poor

Slides Poor

Slides Fair

Slides Good

Slides Very Good

Shade

Shade N/A

Shade Very Poor

Shade Poor

Shade Fair

Shade Good

Shade Very Good

Number of Lounge Chairs

Number of Lounge Chairs N/A

Number of Lounge Chairs Very Poor

Number of Lounge Chairs Poor

Number of Lounge Chairs Fair

Number of Lounge Chairs Good

Number of Lounge Chairs Very Good

Interior Facility Cleanliness

Interior Facility Cleanliness N/A

Interior Facility Cleanliness Very Poor

Interior Facility Cleanliness Poor

Interior Facility Cleanliness Fair

Interior Facility Cleanliness Good

Interior Facility Cleanliness Very Good

Exterior Facility Cleanliness

Exterior Facility Cleanliness N/A

Exterior Facility Cleanliness Very Poor

Exterior Facility Cleanliness Poor

Exterior Facility Cleanliness Fair

Exterior Facility Cleanliness Good

Exterior Facility Cleanliness Very Good

Family Change Rooms

Family Change Rooms N/A

Family Change Rooms Very Poor

Family Change Rooms Poor

Family Change Rooms Fair

Family Change Rooms Good

Family Change Rooms Very Good

Men's Locker Room

Men's Locker Room N/A

Men's Locker Room Very Poor

Men's Locker Room Poor

Men's Locker Room Fair

Men's Locker Room Good

Men's Locker Room Very Good

Women's Locker Room

Women's Locker Room N/A

Women's Locker Room Very Poor

Women's Locker Room Poor

Women's Locker Room Fair

Women's Locker Room Good

Women's Locker Room Very Good

	N/A	Very Poor	Poor	Fair	Good	Very Good
Value of your membership	Value of your membership N/A	Value of your membership Very Poor	Value of your membership Poor	Value of your membership Fair	Value of your membership Good	Value of your membership Very Good
Membership options	Membership options N/A	Membership options Very Poor	Membership options Poor	Membership options Fair	Membership options Good	Membership options Very Good
Staff Friendliness	Staff Friendliness N/A	Staff Friendliness Very Poor	Staff Friendliness Poor	Staff Friendliness Fair	Staff Friendliness Good	Staff Friendliness Very Good
Staff knowledge	Staff knowledge N/A	Staff knowledge Very Poor	Staff knowledge Poor	Staff knowledge Fair	Staff knowledge Good	Staff knowledge Very Good
General safety of the facility	General safety of the facility N/A	General safety of the facility Very Poor	General safety of the facility Poor	General safety of the facility Fair	General safety of the facility Good	General safety of the facility Very Good
Rules, regulations and policies	Rules, regulations and policies N/A	Rules, regulations and policies Very Poor	Rules, regulations and policies Poor	Rules, regulations and policies Fair	Rules, regulations and policies Good	Rules, regulations and policies Very Good
Current hours of operation	Current hours of operation N/A	Current hours of operation Very Poor	Current hours of operation Poor	Current hours of operation Fair	Current hours of operation Good	Current hours of operation Very Good
Concessions operations	Concessions operations N/A	Concessions operations Very Poor	Concessions operations Poor	Concessions operations Fair	Concessions operations Good	Concessions operations Very Good
Registration process	Registration process N/A	Registration process Very Poor	Registration process Poor	Registration process Fair	Registration process Good	Registration process Very Good

N/A

Very Poor

Poor

Fair

Good

Very Good

Value of your membership

Value of your membership N/A

Value of your membership Very Poor

Value of your membership Poor

Value of your membership Fair

Value of your membership Good

Value of your membership Very Good

Membership options

Membership options N/A

Membership options Very Poor

Membership options Poor

Membership options Fair

Membership options Good

Membership options Very Good

Staff Friendliness

Staff Friendliness N/A

Staff Friendliness Very Poor

Staff Friendliness Poor

Staff Friendliness Fair

Staff Friendliness Good

Staff Friendliness Very Good

Staff knowledge

Staff knowledge N/A

Staff knowledge Very Poor

Staff knowledge Poor

Staff knowledge Fair

Staff knowledge Good

Staff knowledge Very Good

General safety of the facility

General safety of the facility N/A

General safety of the facility Very Poor

General safety of the facility Poor

General safety of the facility Fair

General safety of the facility Good

General safety of the facility Very Good

Rules, regulations and policies

Rules, regulations and policies N/A

Rules, regulations and policies Very Poor

Rules, regulations and policies Poor

Rules, regulations and policies Fair

Rules, regulations and policies Good

Rules, regulations and policies Very Good

Current hours of operation

Current hours of operation N/A

Current hours of operation Very Poor

Current hours of operation Poor

Current hours of operation Fair

Current hours of operation Good

Current hours of operation Very Good

Concessions operations

Concessions operations N/A

Concessions operations Very Poor

Concessions operations Poor

Concessions operations Fair

Concessions operations Good

Concessions operations Very Good

Registration process

Registration process N/A

Registration process Very Poor

Registration process Poor

Registration process Fair

Registration process Good

Registration process Very Good

	N/A	Very Poor	Poor	Fair	Good	Very Good
Overall rating of Summit Waves	Overall rating of Summit Waves N/A	Overall rating of Summit Waves Very Poor	Overall rating of Summit Waves Poor	Overall rating of Summit Waves Fair	Overall rating of Summit Waves Good	Overall rating of Summit Waves Very Good
Overall rating of Lee's Summit Parks and Recreation	Overall rating of Lee's Summit Parks and Recreation N/A	Overall rating of Lee's Summit Parks and Recreation Very Poor	Overall rating of Lee's Summit Parks and Recreation Poor	Overall rating of Lee's Summit Parks and Recreation Fair	Overall rating of Lee's Summit Parks and Recreation Good	Overall rating of Lee's Summit Parks and Recreation Very Good

N/A

Very Poor

Poor

Fair

Good

Very Good

Overall rating of Summit Waves

Overall rating of Summit Waves N/A

Overall rating of Summit Waves Very Poor

Overall rating of Summit Waves Poor

Overall rating of Summit Waves Fair

Overall rating of Summit Waves Good

Overall rating of Summit Waves Very Good

Overall rating of Lee's Summit Parks and Recreation

Overall rating of Lee's Summit Parks and Recreation N/A

Overall rating of Lee's Summit Parks and Recreation Very Poor

Overall rating of Lee's Summit Parks and Recreation Poor

Overall rating of Lee's Summit Parks and Recreation Fair

Overall rating of Lee's Summit Parks and Recreation Good

Overall rating of Lee's Summit Parks and Recreation Very Good

Summit Waves Pass Holder Survey, Summer 2015

1. Summit Waves Patron Survey, Summer 2015

Question Title

* 1. Were you a...

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* 2. Are you currently a Lee's Summit...

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* 3. Please rate your overall satisfaction with the facility...

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* 4. Please rate the service of the facility...

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* 5. Overall Summary

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* 6. How did you hear about Summit Waves?

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* 7. What would you like to see us add to the facility?

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* 8. How would you prefer to be contacted about programs (please mark all that apply):