Chester County Library Patron Survey Question Title * 1. How often do you visit the library? At least once a week Once a year Once every six months Once every three weeks Never Once a month Question Title * 2. If you have not visited the Public Library in the last year, which of the following reasons describes why? (check all that apply) It's too difficult for me to get to the library The library is not handicap accessible I get the information I need from the Internet The library is only for children The library is too far I don't feel welcome at the library Not Applicable The service at the library isn't very good In the past I didn't find what I needed I get all the information I need elsewhere I don't need a library The library would not have what I needed. I buy books and read them at home I don't know where the library is The library hours were not convenient Question Title * 3. What are your main reasons for using the Library (check all that apply) To get information for a school project To study/work I do not use the library To use the computers (non-internet) To attend storyhour or children's programs To borrow best sellers To use the children's library To borrow other fiction To use government publications To get information for home/car repairs To use the young adult area To read magazines To use the computers/Internet To get historical or genealogical information To read newspapers To get income tax forms Faxing/Copying or other Office related task To use the copy machine For reference/research To apply for unemployment/look for work To borrow non-fiction books To use the free wi-fi To borrow videos, CD's or audio tapes Question Title * 4. On your last visit did you find what you were looking for? Yes No Partly Question Title * 5. Do you usually find the books and other materials that you are looking for in the library? Always find Sometimes find Rarely find Never find Do you have any other comment? Question Title * 6. Mark the reasons that explain why you did not get what you were looking for on your last visit. (Check all that apply) Item was checked out Library had no material on the subject I could not find the material Staff could not find the material The computers were down The computers were all in use I do not know how to use the computers Staff requested material from another library Does Not Apply Staff refused to assist (Please explain) Question Title * 7. Mark all the items that describe the service you received. (check all that apply) Staff was helpful and pleasant Staff was too busy to help me I did not ask for help Staff did not have the knowledge to help me Staff refused to assist or Staff ignored me (Please explain). Question Title * 8. Do you have access to the internet at home? Yes No Question Title * 9. Patron Information. Your age group. 18-29 30-39 40-49 50-59 60 or over Question Title * 10. Please answer the following patron information. Your Gender Male Female Done