Chester County Library Patron Survey Question Title * 1. How often do you visit the library? Once a year Once every six months Never Once every three weeks At least once a week Once a month Question Title * 2. If you have not visited the Public Library in the last year, which of the following reasons describes why? (check all that apply) In the past I didn't find what I needed The library is not handicap accessible I don't know where the library is The library would not have what I needed. I buy books and read them at home It's too difficult for me to get to the library I get the information I need from the Internet The service at the library isn't very good I don't feel welcome at the library Not Applicable I get all the information I need elsewhere The library is only for children The library is too far I don't need a library The library hours were not convenient Question Title * 3. What are your main reasons for using the Library (check all that apply) To use the copy machine To use government publications To attend storyhour or children's programs To use the computers (non-internet) To use the free wi-fi To borrow non-fiction books To get information for home/car repairs I do not use the library To borrow best sellers To get information for a school project To apply for unemployment/look for work To study/work To read newspapers To get historical or genealogical information To use the young adult area To use the computers/Internet For reference/research To use the children's library To get income tax forms Faxing/Copying or other Office related task To borrow other fiction To read magazines To borrow videos, CD's or audio tapes Question Title * 4. On your last visit did you find what you were looking for? Partly Yes No Question Title * 5. Do you usually find the books and other materials that you are looking for in the library? Always find Sometimes find Rarely find Never find Do you have any other comment? Question Title * 6. Mark the reasons that explain why you did not get what you were looking for on your last visit. (Check all that apply) Item was checked out Library had no material on the subject I could not find the material Staff could not find the material The computers were down The computers were all in use I do not know how to use the computers Staff requested material from another library Does Not Apply Staff refused to assist (Please explain) Question Title * 7. Mark all the items that describe the service you received. (check all that apply) Staff was helpful and pleasant Staff was too busy to help me I did not ask for help Staff did not have the knowledge to help me Staff refused to assist or Staff ignored me (Please explain). Question Title * 8. Do you have access to the internet at home? Yes No Question Title * 9. Patron Information. Your age group. 18-29 30-39 40-49 50-59 60 or over Question Title * 10. Please answer the following patron information. Your Gender Male Female Done