Chester County Library Patron Survey Question Title * 1. How often do you visit the library? Once a year Once every three weeks Once a month Never At least once a week Once every six months Question Title * 2. If you have not visited the Public Library in the last year, which of the following reasons describes why? (check all that apply) Not Applicable The service at the library isn't very good It's too difficult for me to get to the library I get the information I need from the Internet I don't know where the library is The library is only for children I buy books and read them at home I don't feel welcome at the library I get all the information I need elsewhere I don't need a library The library is not handicap accessible In the past I didn't find what I needed The library hours were not convenient The library would not have what I needed. The library is too far Question Title * 3. What are your main reasons for using the Library (check all that apply) To use the young adult area To use the computers/Internet To use government publications To read newspapers For reference/research To get information for a school project Faxing/Copying or other Office related task To get income tax forms To use the computers (non-internet) To borrow best sellers To apply for unemployment/look for work To use the free wi-fi To borrow other fiction To use the copy machine To borrow videos, CD's or audio tapes To use the children's library To borrow non-fiction books To get information for home/car repairs To study/work To attend storyhour or children's programs I do not use the library To get historical or genealogical information To read magazines Question Title * 4. On your last visit did you find what you were looking for? No Partly Yes Question Title * 5. Do you usually find the books and other materials that you are looking for in the library? Always find Sometimes find Rarely find Never find Do you have any other comment? Question Title * 6. Mark the reasons that explain why you did not get what you were looking for on your last visit. (Check all that apply) Item was checked out Library had no material on the subject I could not find the material Staff could not find the material The computers were down The computers were all in use I do not know how to use the computers Staff requested material from another library Does Not Apply Staff refused to assist (Please explain) Question Title * 7. Mark all the items that describe the service you received. (check all that apply) Staff was helpful and pleasant Staff was too busy to help me I did not ask for help Staff did not have the knowledge to help me Staff refused to assist or Staff ignored me (Please explain). Question Title * 8. Do you have access to the internet at home? Yes No Question Title * 9. Patron Information. Your age group. 18-29 30-39 40-49 50-59 60 or over Question Title * 10. Please answer the following patron information. Your Gender Male Female Done