Chester County Library Patron Survey Question Title * 1. How often do you visit the library? Once a year At least once a week Once every three weeks Once a month Never Once every six months Question Title * 2. If you have not visited the Public Library in the last year, which of the following reasons describes why? (check all that apply) I get the information I need from the Internet It's too difficult for me to get to the library In the past I didn't find what I needed The library is only for children I don't feel welcome at the library I buy books and read them at home I don't know where the library is The library would not have what I needed. The service at the library isn't very good Not Applicable I get all the information I need elsewhere The library is too far The library hours were not convenient The library is not handicap accessible I don't need a library Question Title * 3. What are your main reasons for using the Library (check all that apply) To use the young adult area To use government publications Faxing/Copying or other Office related task To borrow best sellers To borrow videos, CD's or audio tapes To get historical or genealogical information To study/work To use the free wi-fi To use the computers (non-internet) I do not use the library To use the computers/Internet To get information for a school project For reference/research To use the copy machine To read newspapers To borrow non-fiction books To get information for home/car repairs To get income tax forms To apply for unemployment/look for work To read magazines To use the children's library To borrow other fiction To attend storyhour or children's programs Question Title * 4. On your last visit did you find what you were looking for? Partly Yes No Question Title * 5. Do you usually find the books and other materials that you are looking for in the library? Always find Sometimes find Rarely find Never find Do you have any other comment? Question Title * 6. Mark the reasons that explain why you did not get what you were looking for on your last visit. (Check all that apply) Item was checked out Library had no material on the subject I could not find the material Staff could not find the material The computers were down The computers were all in use I do not know how to use the computers Staff requested material from another library Does Not Apply Staff refused to assist (Please explain) Question Title * 7. Mark all the items that describe the service you received. (check all that apply) Staff was helpful and pleasant Staff was too busy to help me I did not ask for help Staff did not have the knowledge to help me Staff refused to assist or Staff ignored me (Please explain). Question Title * 8. Do you have access to the internet at home? Yes No Question Title * 9. Patron Information. Your age group. 18-29 30-39 40-49 50-59 60 or over Question Title * 10. Please answer the following patron information. Your Gender Male Female Done