ILC Consumer Feedback Survey We are keen to hear from you as to how the Independent Living Centre (ILC) is performing. Please take several minutes to tell us what you thought of our services. Your feedback and information provided will be treated private and confidential. If you require assistance with completing this survey please phone (08) 9381 0600, and ask for Gail. Question Title * 1. Which ILC service/s did you have contact with? (You can tick more than one) Assistive Equipment Service (ILC AES) Hire of Equipment (ILC Hire) Technology Equipment Service (ILC Tech) Occupational Therapy Driver Assessment Commonwealth Respite Centre (CRC) Individual Equipment Grants Noah's Ark Toy Library Multicultural Aged Care Service (ILC MACS) Question Title * 2. We aim to provide a timely service (by phone, e-mail or visiting our centre). On your first contact, please rate us on how well we did? Very good (with an immediate response) Good (with a same day response) Poor (waited 2 days or longer for a response) Question Title * 3. Our staff try to understand your specific needs by asking you a range of questions. How satisfied did you feel with our staff member's understanding of your needs? Very satisfied (staff understood my needs) Satisfied (staff mostly understood my needs) Unsatisfied (staff did not understand my needs) Question Title * 4. We aim to help you to make informed decisions. Can you rate how helpful the information was that you received? Very Helpful (informed my decision making) Helpful (partially informed my decision making) Unhelpful (did not inform my decision making) Can you suggest ways we could improve the information we provide? Question Title * 5. Did your experience with the ILC make a difference in your life in anyway? Please briefly share this with us: Question Title * 6. Providing a high standard of Customer Service is important to our organisation.Do you agree or disagree with the following statements. Agree Disagree N/A 6.1 I felt staff communicated in a clear manner 6.1 I felt staff communicated in a clear manner Agree 6.1 I felt staff communicated in a clear manner Disagree 6.1 I felt staff communicated in a clear manner N/A 6.2 I felt staff respected my privacy & confidentiality 6.2 I felt staff respected my privacy & confidentiality Agree 6.2 I felt staff respected my privacy & confidentiality Disagree 6.2 I felt staff respected my privacy & confidentiality N/A 6.3 I felt staff were open to my feedback / complaint 6.3 I felt staff were open to my feedback / complaint Agree 6.3 I felt staff were open to my feedback / complaint Disagree 6.3 I felt staff were open to my feedback / complaint N/A Please comment: Question Title * 7. Overall, when thinking about your recent contact with the ILC, how satisfied did you feel that our services helped you? Very satisfied (very helpful) Satisfied (helpful) Unsatisfied (unhelpful) Question Title * 8. On a scale of 1 to 10, how likely are you to use ILC services again? 1 (lowest) 2 3 4 5 6 7 8 9 10 (highest) Question Title * 9. On a scale of 1 to 10, how likely are you to recommend the ILC to someone? 1 (lowest) 2 3 4 5 6 7 8 9 10 (highest) Next