Develop and launch an “evergreen” member feedback survey
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Identify & hire a part-time executive assistant
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Evaluate and restructure membership options & dues
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Improve customer service (membership services)
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Develop partnership tiers and expand scope of partners
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Establish a “welcome to the club” and “thank you for renewing” email
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Establish a regional/chapters strategy (ex: MoCo, NoVa, etc)
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Drive a whole-sale transformation of the membership process (front-end experience, back end process, automations, auto-renewals & reporting)
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Develop & launch member meeting (includes new member orientation)
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Optimize gear ordering and fulfillment (streamline vendors + process)
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Create a LEAN inventory management approach
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Develop an evergreen volunteer training program (ex: train the trainer)
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Develop and launch NTP class 2
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Optimize and standardize club programs w/ shared best practices from NTP
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Invest club savings to drive strategic web & technology projects
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Assess the need for a brand refresh for club
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Ramp up club marketing efforts
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Develop a newbie “acclimation” strategy including a “newbie” team
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Engage in bike and triathlon advocacy
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Build out training ambassadors program
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Establish a “featured race” strategy (including featured Ironman)
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