SurveyMonkey Powered Online Survey

We are anxious to improve our starting process. We would very much appreciate your feedback on our start process. If you have any questions, please feel free to contact us.

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* 1. How would you rate our service so far?

	Poor	Fair	Good	Very Good	Excellent
Responsiveness	Responsiveness Poor	Responsiveness Fair	Responsiveness Good	Responsiveness Very Good	Responsiveness Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Good	Professionalism Very Good	Professionalism Excellent
Knowledge of the programs	Knowledge of the programs Poor	Knowledge of the programs Fair	Knowledge of the programs Good	Knowledge of the programs Very Good	Knowledge of the programs Excellent
Tech help	Tech help Poor	Tech help Fair	Tech help Good	Tech help Very Good	Tech help Excellent
Service overall	Service overall Poor	Service overall Fair	Service overall Good	Service overall Very Good	Service overall Excellent

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* 2. Are any of these aspects of our service confusing or frustrating?

	Never figured it out!	Hard to follow	Manageable	Easy to follow
Gemm City and points	Gemm City and points Never figured it out!	Gemm City and points Hard to follow	Gemm City and points Manageable	Gemm City and points Easy to follow
Protocol instructions	Protocol instructions Never figured it out!	Protocol instructions Hard to follow	Protocol instructions Manageable	Protocol instructions Easy to follow
Progress tracker emails	Progress tracker emails Never figured it out!	Progress tracker emails Hard to follow	Progress tracker emails Manageable	Progress tracker emails Easy to follow
My Gemm parent resources	My Gemm parent resources Never figured it out!	My Gemm parent resources Hard to follow	My Gemm parent resources Manageable	My Gemm parent resources Easy to follow
Software installation	Software installation Never figured it out!	Software installation Hard to follow	Software installation Manageable	Software installation Easy to follow

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* 3. Did Gemm staff encourage you to either have your child sign a pledge or pitch him/her on the value of our programs?

Yes

Other. Please explain:

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* 4. Did your Gemm coach encourage you to check out Gemm City and get started by spending some points?

Yes

Other. Please explain:

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* 5. Are you finding our communications and protocol directions helpful and clear?

Yes

If not, what changes can you suggest?

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* 6. Is there anything about our service you do not like or you think we should change?

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* 7. What has been the highlight(s) of our service to date? For instance, personal interaction with Gemm staff, level of service, helpfulness of Gemm materials, etc.