Voice of the Customer

1. Your Opinion Counts!

 
Please take a moment to fill out this survey. Your feedback is extremely valuable to us as we continuously look for ways to improve your experience.
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1. Overall, how satisfied were you with the following attributes of the website?
Very DissatisfiedDissatisfiedNeutralSatisfiedVery SatisfiedN/A
Ability to find items needed
Speed/Responsiveness of site
Overall site navigation
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2. Approximately, how many orders have you placed on the website in the past 12 months?
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3. Do you know how to track your orders online?
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4. Are you experiencing any issues with the checkout process?
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5. Were you able to easily locate the Customer Service contact information on the website?
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6. If you have contacted Customer Service, was the representative that you communicated with:
YesNoN/A
Knowledgeable
Courteous
Able to assist you
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7. Did your most recent order:
YesNoN/A
Arrive within the specified time frame
Arrive in good condition
8. Did your most recent order include:
YesNoN/A
Stock items
Non stock items
Stock and non stock items
9. In order to better assist you and help us to improve our process, please provide your web order number:
10. We appreciate your feedback, please share any additional comments with us. If you would like to be contacted, please provide your contact information below:
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