Voice of the Customer

1. Your Opinion Counts!

Please take a moment to fill out this survey. Your feedback is extremely valuable to us as we continuously look for ways to improve your experience.
1. Overall, how satisfied were you with the following attributes of the website?
Very DissatisfiedDissatisfiedNeutralSatisfiedVery SatisfiedN/A
Ability to find items needed
Speed/Responsiveness of site
Overall site navigation
2. Approximately, how many orders have you placed on the website in the past 12 months?
3. Do you know how to track your orders online?
4. Are you experiencing any issues with the checkout process?
5. Were you able to easily locate the Customer Service contact information on the website?
6. If you have contacted Customer Service, was the representative that you communicated with:
Able to assist you
7. Did your most recent order:
Arrive within the specified time frame
Arrive in good condition
8. Did your most recent order include:
Stock items
Non stock items
Stock and non stock items
9. In order to better assist you and help us to improve our process, please provide your web order number:
10. We appreciate your feedback, please share any additional comments with us. If you would like to be contacted, please provide your contact information below:
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