Mott MacDonald is currently performing a study on behalf of Ofcom as part of a wider Ofcom programme of work to address silent and/or nuisance calls. The work is to help inform future Ofcom thinking and regulation in this area.
The purpose of this survey is to gather the views of stakeholders around the use of Answer Machine Detection (AMD) technology, the benefits but also any issues and concerns.
We are most grateful for any input you can provide to this study which we hope you will agree has important implications for the contact centre industry in the UK.