Specialized Transportation User Survey Question Title * 1. What County do you reside in? Outagamie Calumet Winnebago Waushara Waupaca Green Lake Marquette Menominee Shawano Fond du Lac Question Title * 2. Who is filling out this survey? The rider Representative of the rider Question Title * 3. Why do you use transportation services? Not safe for me to drive Don’t like to drive Don’t have driver’s license Other (please specify) Question Title * 4. What kind of transportation service do you utilize? Scheduled Bus Route On Demand (call-in to schedule a ride) Other (please specify) Question Title * 5. What do you like best about your transportation provider(s) in terms of the overall experience? (Please specify) Question Title * 6. What do you think can be improved by your transportation provider(s) in terms of the overall experience? (Please specify) Question Title * 7. List the transportation providers you currently use: Question Title * 8. Which transportation provider do you prefer and why? Question Title * 9. Why do you use multiple transportation providers? Convenience Safety Availability I don’t use multiple providers Other (please specify) Question Title * 10. How many time(s) do you use transportation in a given week? Less than once a week 1-2 times per week 3-4 times per week 5-6 times per week More than 6 times per week Question Title * 11. My transportation provider’s vehicles have adequate equipment to meet my required needs (ramp, lift, straps, railings, etc.). Agree Neither Agree/Disagree Disagree If not please specify what services or equipment could better meet your needs. Question Title * 12. Many times transportation services go unused because people do not know what options exist. In your opinion, what is the best way to communicate information about these services to you? (Check all that apply.) Print Media Radio Social Media E-mail In person Other (please specify) Question Title * 13. What is your preferred way to make arrangements for transportation? By Phone Internet Scheduled Bus Route Other (please specify) Question Title * 14. In general, arranging transportation meets my needs. (Please choose only one response): Agree Neither Agree/Disagree Disagree Question Title * 15. How would you rate your transportation reservation process? (On a scale of 1-5, with 1 being the highest rank and 5 being the lowest rank) 1 2 3 4 5 Question Title * 16. In general, I feel safe when I use transportation services. (Please choose only one response): Agree Neither Agree/Disagree Disagree Question Title * 17. In general, transportation services are convenient and meet my needs. (Please choose only one response): Agree Neither Agree/Disagree Disagree Question Title * 18. In general, transportation drivers are professional. (Please choose only one response): Agree Neither Agree/Disagree Disagree Question Title * 19. In general, transportation vehicles are well maintained. (Please choose only one response): Agree Neither Agree/Disagree Disagree Question Title * 20. In general, transportation services allows me to make it to my destination on time. (Please choose only one response): Agree Neither Agree/Disagree Disagree Done