Customer feedback survey

We are looking to improve every aspect of your shopping experience from shopping our catalogue through to delivery options and customer service.

As we have just moved to a new ecommerce platform, we would like to know if you are experiencing any problems.

Please fill in this short survey to be entered into a prize draw for £100 worth of PBK vouchers.
1. How easy is it to navigate our website?
2. How easy is it to find the information you are looking for on our website?
3. How visually appealing is our website?
4. How professional is the look and feel of our website?
5. How easy was the checkout process on our website?
6. How likely are you to recommend our website to others?
7. Overall, are you satisfied with our website, neither satisfied nor dissatisfied with it, or dissatisfied with it?
8. Have you experienced any technical issues with our new website?
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9. What is your name?
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10. What is your email address?
Why do we need your name and email address? It simply allows us to contact you if your successful in winning the prize draw.
Terms and conditions:

• You must be 18 years or over at the time of entry to enter this competition.
• You must be resident in the United Kingdom (excluding Northern Ireland) to enter this competition.
• The competition is not open to anyone associated with the promotion, including employees and officers of the Promoter and/or any member of The Hut Group or their families and anyone professionally connected with the competition including (but not limited to) employees of the marketing agencies used by the Promoter or agents.
• This competition is open from 00:00 on 11/04/2013 and closes at 23:59 on 02/05/2013.
• To be eligible to enter the competition, you must provide constructive feedback through the survey set out on Facebook (and/or any other Social Media sites).
• You may only enter the competition once.
• The winner of the competition will be judged from all eligible entries by reference to the feedback that the judges believe will have the most positive impact on the website (including impact on sales and/or conversion) and will be notified via the email address provided by the entrant within 30 days of the closing date.
• The winner’s name will be published on Social Media (including Facebook).
• The winner will receive a £100 credit to spend on www.probikekit.com.
• By entering the competition you agree to any PR or marketing any member of The Hut Group wishes to undertake to promote its websites or products (using the email address that you provided when you entered the competition).
• The prize cannot be exchanged, refunded or transferred. No cash alternative is available.
• The Promoter does not accept any responsibility for any disruption, delay or misdirection of entries, or for any server, system or network failures, malfunctioning or inaccessibility.
• The Promoter will not be liable for or accept any responsibility for any failure by the winner or any entrant to comply with these terms and conditions.
• The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent.
• The Promoter’s decision is final and no correspondence will be entered into.
• The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by email).
• Entry into the competition will be taken as acceptance of these terms and conditions. The competition and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts.

Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at Meridian House, Gadbrook Park, Rudheath, Cheshire, CW9 7RA.