------------------------------Library User Survey-------------------------------

Please take a few moments to answer the following questions. Your responses are important and will help us evaluate our services to you.
1. What is your gender?
2. What is your academic status at STU?
3. What is your primary language?
4. What is your ethnicity?
5. In general, how would you describe the QUALITY of services received from the Library in each of the following areas?
ExcellentVery GoodSatisfactory UnsatisfactoryHave Not Used
Reference/Research Help
Front/Circulation Desk
Library Study Rooms
6. In general, how would you describe the AVAILIBILITY of services received from the Library in each of the following areas?
ExcellentVery GoodSatisfactory UnsatisfactoryN/A
Reference/Research Help
Front/Circulation Desk
Library Study Rooms
7. How successful are you at accessing the library information and services that you need?
8. How would you rate the following areas of the Library?
ExcellentVery GoodSatisfactoryUnsatisfactoryN/A
Library Hours
Temperature
Lighting
Noise Level
Study Areas
Computers
Study Tables
Coffee Service
Comfortable Seating
Plasma TV’s
Photocopy services
Printing services
9. On average, how often do you use the Library or its online resources?
10. How would you rate the books, journals/magazines and online resources for relevancy to your classes?
11. If the Library did not own what you needed, how would you rate our delivery of the material to you from another library? (Interlibrary Loan/Document Delivery)
12. How would you describe your knowledge of the St. Thomas Library and its research services?
13. How often have you asked a librarian or staff member for help in finding information on a topic?
14. How would you rate the Library staff for:
UnsatisfactorySatisfactoryGoodExcellentN/A
Service,
Friendliness
Availability
15. How would you rate the Library’s overall performance?
16. In the PAST year how often have you checked out books,movies or used materials on reserve?
17. How many times have you attended a University Library sponsored event this year?
18. How would you rate the following aspects of University Library events?
ExcellentVery GoodSatisfactoryUnsatisfactory
Content of Events
Variety of Subjects
Quality of Speakers
Opportunity to Learn Something New
Fostered Your Concept of Leadership
Inviting Environment for Events
19. Do you have any recommendations for future University Library events?
20. Additional Comments and Suggestions:

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