Pricing & Promotions: Our Enhanced Booking System Question Title * 1. How often do you book a Royal Caribbean Cruises Ltd. vacation? (Includes Royal Caribbean International, Celebrity Cruises, Azamara Club Cruises) Every day or close to that 2-3 times a week About once a week About once a month Only a handful a year Question Title * 2. What booking engine do you primarily use to book our vacations? CruiseMatch (RCCL’s own booking tool) Sabre Cruises Amadeus Cruise Travelport Cruise & Tour Other Other (please specify) Question Title * 3. Have you experienced the new system yet (i.e., have you made a reservation with us since October 28)? Yes No Question Title * 4. What phrase best describes your comfort level with the new system features, processes, and other changes: Very Comfortable Somewhat Comfortable Neutral / Don’t Know Somewhat Uncomfortable Very Uncomfortable Question Title * 5. The new functionality is helping me do my job better: Strongly Agree Agree Neutral/Don’t know Disagree Strongly Disagree Question Title * 6. Please indicate which new benefits you have experienced (please check all that apply): Combinability handled automatically by the system Eligibility handled automatically by the system Ability to provide best rate to guest Pricing and promotion visibility during shopping, booking, and invoicing Fewer customer service inquiries Fewer invoice inquiries (e.g., to resolve missing onboard credit) Quicker to close a sale Easier to close a sale Other Other (please specify) Question Title * 7. If applicable, please provide an example of a positive experience you have had using the enhanced functionality: Question Title * 8. If applicable, please provide an example of a negative experience you have had using the enhanced functionality: Question Title * 9. Have you reported any incidents or technical issues related to the enhancements? No Yes Question Title * 10. If yes, has the incident you reported been solved? Issue resolved and response provided Still open and have been receiving information Still open and unsure of status Question Title * 11. Do you know where to go for support while using the enhanced system? Yes No Question Title * 12. Did you take any of the online webinars that provided training for the upgraded system? Yes No Question Title * 13. Which training did you attend? Choose all that apply. Webinar 1: General Introduction Webinar 2: How to make individual reservations on CruiseMatch Webinar 3: How to make group reservations on CruiseMatch Question Title * 14. How effective would you rate the webinar(s) in preparing you for using our new system? Excellent Good Average Inadequate Very inadequate I’m not sure. I won’t really know until I make a booking on the new system. Question Title * 15. Do you have any further comment on how we can better serve you in a future training. Question Title * 16. Right now, I feel that I understand: 5- Strongly Agree 4- Agree 3- Neutral 2- Disagree 1- Strongly Disagree The benefits of the new system The benefits of the new system 5- Strongly Agree The benefits of the new system 4- Agree The benefits of the new system 3- Neutral The benefits of the new system 2- Disagree The benefits of the new system 1- Strongly Disagree What I will do differently as a result of the new system What I will do differently as a result of the new system 5- Strongly Agree What I will do differently as a result of the new system 4- Agree What I will do differently as a result of the new system 3- Neutral What I will do differently as a result of the new system 2- Disagree What I will do differently as a result of the new system 1- Strongly Disagree How my business will be impacted How my business will be impacted 5- Strongly Agree How my business will be impacted 4- Agree How my business will be impacted 3- Neutral How my business will be impacted 2- Disagree How my business will be impacted 1- Strongly Disagree Question Title * 17. I felt sufficiently informed about the system implementation. 5- Strongly Agree 4- Agree 3- Neutral 2- Disagree 1- Strongly Disagree Question Title * 18. I am satisfied with the quality and clarity of information I have received about the enhanced system. 5- Strongly Agree 4- Agree 3- Neutral 2- Disagree 1- Strongly Disagree Question Title * 19. I would prefer communications about the enhancements to have been: At the same frequency I experienced More frequent Less frequent Question Title * 20. Do you have any further comments about the communications you received about the enhanced system? Done