AODA Quiz Question Title * 1. Personal Details: Name: * Company/Client: * Designation: Email Address: * Phone Number: * Question Title * 2. When you are dealing with a customer with a disability and are unsure if they need help, you should: Go ahead and help them – if they don’t like it, they’ll say so. Ignore them until you have time for them – serve the easiest customers first. Always serve your customers with disabilities away from other customers. Wait and see if they really are customers – maybe they’ll change their minds and go someplace else. Ask “May I help you?” Question Title * 3. Which of the following statements is always true? Older people are all hard of hearing Avoid touching a service animal without permission Support people are paid employees of customers with disabilities People who are blind cannot see anything Question Title * 4. Which statement about customers with disabilities is true? Their disability might affect how they interact with you and it might not They all use assistive devices like a wheelchair or a hearing aid Their disability affects them with the same severity at all times All people with the same disability are affected in the same way Question Title * 5. True or False: Canada ’s population is aging, so the number of people with disabilities is likely to increase in the next 20 years. True False Question Title * 6. The vision behind the AODA is to: Achieve accessibility for Ontarians with disabilities by 2015 Provide accessibility for people with hearing loss by 2015 Achieve accessibility for Ontarians with disabilities by 2025 Provide accessibility for people with vision loss only by 2025 Question Title * 7. Which of the following is false? You serve customers with hearing loss by: Attracting the customer’s attention before speaking. Such as a gentle touch on the shoulder or a wave of your hand Shout Reduce background noise or move to a quieter area, if the person uses a hearing aid Make sure you are in a well lit area where your customer can see your face Question Title * 8. True or False: Elevators, escalators and automatic door openers are NOT assistive devices. True False Question Title * 9. True or False: If a person has an intellectual/developmental disability, it is okay to assume what this person can or cannot do. True False Question Title * 10. I hereby acknowledge and confirm that I have gone through the customer service accessibility presentation. I have acquired and understood all the required information and I will contact mobileLIVE Human Resources if I have any questions. Agree Disagree Done