Water Plan III Customer Consultation - Web Survey

 
 33% of survey complete.
South Gippsland Water is currently preparing its Water Plan III (a 5 year operating plan)for the period 2013-2018. The Corporation would like feedback regarding proposals included in it's plan and has created the below survey to gather feedback.

Information regarding our Water Plan and what is to be included in this plan can be viewed at http://www.sgwater.com.au/Corporate/Corporate.htm and this survey can also be accessed from the South Gippsland Water website.

Thank you for taking the time to complete this short survey. Your feedback and opinions will be used to help shape the draft Water Plan document which will be released in May 2012.

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1. To promote sustainable water use and allow customers greater control of their bill, South Gippsland Water is looking to decrease the annual service charge and increase the volumetric component of our water tariffs. Should South Gippsland Water gradually increase volumetric water tariffs?

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2. Should South Gippsland Water introduce a program of compensation for customers who receive poor levels of service from the Corporation?

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3. As the Essential Services Commission is mandating that a compensation program be introduced, please select from the options below the standards of service that should attract compensation; i.e. if South Gippsland Water did not meet these levels of service, compensation would be issued?
Service Standards:

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4. Do you support South Gippsland Water's long term strategy to network towns in the northern region (Korumburra, Poowong, Loch & Nyora) to Lance Creek Reservoir and the Melbourne Supply System?

This strategy is also known as the 'Water Supply Demand Strategy'

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5. If the Corporation does not receive funding from the State Government, should it still proceed with the plan to interconnect townships in the Northern region (Korumburra, Poowong, Loch & Nyora) to Lance Creek Reservoir?

Without funding the strategy has a more immediate impact on tariffs, yet over the long term the interconnection strategy is cheaper than the alternate option of maintaining separate surface water systems.

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