Retail Crime Survey 2013

We know that in-store crime is an important issue for our members. We know that many of our members feel that the police and courts do not take in-store crime seriously enough.

In 2012 we conducted our first retail crime survey to help us understand the real impact on convenience stores in Scotland. This year we are repeating survey – this will tell us how things are changing over time. Please take a few moments to complete this year’s survey. It is completely anonymous but please give your postcode when asked to do so. This year we have also included an additional section on some of the key policy issues for 2014.

The survey has been developed and the results will be analysed by the Scottish Business Resilience Centre, the experts in the field.

	Postcode
Postcode	Postcode Postcode menu

Postcode

	Daily	Weekly	Monthly	Annually	Never
Shoplifting	Shoplifting Daily	Shoplifting Weekly	Shoplifting Monthly	Shoplifting Annually	Shoplifting Never
Break-Ins	Break-Ins Daily	Break-Ins Weekly	Break-Ins Monthly	Break-Ins Annually	Break-Ins Never
Violence against staff	Violence against staff Daily	Violence against staff Weekly	Violence against staff Monthly	Violence against staff Annually	Violence against staff Never
Armed robbery	Armed robbery Daily	Armed robbery Weekly	Armed robbery Monthly	Armed robbery Annually	Armed robbery Never
Store vandalism	Store vandalism Daily	Store vandalism Weekly	Store vandalism Monthly	Store vandalism Annually	Store vandalism Never
Verbal/physical abuse when sale refused	Verbal/physical abuse when sale refused Daily	Verbal/physical abuse when sale refused Weekly	Verbal/physical abuse when sale refused Monthly	Verbal/physical abuse when sale refused Annually	Verbal/physical abuse when sale refused Never
Verbal/physical abuse when asked for proof of age	Verbal/physical abuse when asked for proof of age Daily	Verbal/physical abuse when asked for proof of age Weekly	Verbal/physical abuse when asked for proof of age Monthly	Verbal/physical abuse when asked for proof of age Annually	Verbal/physical abuse when asked for proof of age Never

Daily

Weekly

Monthly

Annually

Never

Shoplifting

Shoplifting Daily

Shoplifting Weekly

Shoplifting Monthly

Shoplifting Annually

Shoplifting Never

Break-Ins

Break-Ins Daily

Break-Ins Weekly

Break-Ins Monthly

Break-Ins Annually

Break-Ins Never

Violence against staff

Violence against staff Daily

Violence against staff Weekly

Violence against staff Monthly

Violence against staff Annually

Violence against staff Never

Armed robbery

Armed robbery Daily

Armed robbery Weekly

Armed robbery Monthly

Armed robbery Annually

Armed robbery Never

Store vandalism

Store vandalism Daily

Store vandalism Weekly

Store vandalism Monthly

Store vandalism Annually

Store vandalism Never

Verbal/physical abuse when sale refused

Verbal/physical abuse when sale refused Daily

Verbal/physical abuse when sale refused Weekly

Verbal/physical abuse when sale refused Monthly

Verbal/physical abuse when sale refused Annually

Verbal/physical abuse when sale refused Never

Verbal/physical abuse when asked for proof of age

Verbal/physical abuse when asked for proof of age Daily

Verbal/physical abuse when asked for proof of age Weekly

Verbal/physical abuse when asked for proof of age Monthly

Verbal/physical abuse when asked for proof of age Annually

Verbal/physical abuse when asked for proof of age Never

	More Frequent	Less Frequent	About the Same
Shoplifting	Shoplifting More Frequent	Shoplifting Less Frequent	Shoplifting About the Same
Break-Ins	Break-Ins More Frequent	Break-Ins Less Frequent	Break-Ins About the Same
Violence against staff	Violence against staff More Frequent	Violence against staff Less Frequent	Violence against staff About the Same
Armed robbery Store vandalism	Armed robbery Store vandalism More Frequent	Armed robbery Store vandalism Less Frequent	Armed robbery Store vandalism About the Same
Verbal/physical abuse when sale refused	Verbal/physical abuse when sale refused More Frequent	Verbal/physical abuse when sale refused Less Frequent	Verbal/physical abuse when sale refused About the Same
Verbal/physical abuse when asked for proof of age	Verbal/physical abuse when asked for proof of age More Frequent	Verbal/physical abuse when asked for proof of age Less Frequent	Verbal/physical abuse when asked for proof of age About the Same

More Frequent

Less Frequent

About the Same

Shoplifting

Shoplifting More Frequent

Shoplifting Less Frequent

Shoplifting About the Same

Break-Ins

Break-Ins More Frequent

Break-Ins Less Frequent

Break-Ins About the Same

Violence against staff

Violence against staff More Frequent

Violence against staff Less Frequent

Violence against staff About the Same

Armed robbery Store vandalism

Armed robbery Store vandalism More Frequent

Armed robbery Store vandalism Less Frequent

Armed robbery Store vandalism About the Same

Verbal/physical abuse when sale refused

Verbal/physical abuse when sale refused More Frequent

Verbal/physical abuse when sale refused Less Frequent

Verbal/physical abuse when sale refused About the Same

Verbal/physical abuse when asked for proof of age

Verbal/physical abuse when asked for proof of age More Frequent

Verbal/physical abuse when asked for proof of age Less Frequent

Verbal/physical abuse when asked for proof of age About the Same

	Very Helpful	Satisfactory	Unsatisfactory	Very Unhelpful
Shoplifting	Shoplifting Very Helpful	Shoplifting Satisfactory	Shoplifting Unsatisfactory	Shoplifting Very Unhelpful
Break-Ins	Break-Ins Very Helpful	Break-Ins Satisfactory	Break-Ins Unsatisfactory	Break-Ins Very Unhelpful
Violence against staff	Violence against staff Very Helpful	Violence against staff Satisfactory	Violence against staff Unsatisfactory	Violence against staff Very Unhelpful
Armed robbery	Armed robbery Very Helpful	Armed robbery Satisfactory	Armed robbery Unsatisfactory	Armed robbery Very Unhelpful
Store vandalism	Store vandalism Very Helpful	Store vandalism Satisfactory	Store vandalism Unsatisfactory	Store vandalism Very Unhelpful
Verbal/physical abuse when sale refused	Verbal/physical abuse when sale refused Very Helpful	Verbal/physical abuse when sale refused Satisfactory	Verbal/physical abuse when sale refused Unsatisfactory	Verbal/physical abuse when sale refused Very Unhelpful
Verbal/physical abuse when asked for proof of age	Verbal/physical abuse when asked for proof of age Very Helpful	Verbal/physical abuse when asked for proof of age Satisfactory	Verbal/physical abuse when asked for proof of age Unsatisfactory	Verbal/physical abuse when asked for proof of age Very Unhelpful

Very Helpful

Satisfactory

Unsatisfactory

Very Unhelpful

Shoplifting

Shoplifting Very Helpful

Shoplifting Satisfactory

Shoplifting Unsatisfactory

Shoplifting Very Unhelpful

Break-Ins

Break-Ins Very Helpful

Break-Ins Satisfactory

Break-Ins Unsatisfactory

Break-Ins Very Unhelpful

Violence against staff

Violence against staff Very Helpful

Violence against staff Satisfactory

Violence against staff Unsatisfactory

Violence against staff Very Unhelpful

Armed robbery

Armed robbery Very Helpful

Armed robbery Satisfactory

Armed robbery Unsatisfactory

Armed robbery Very Unhelpful

Store vandalism

Store vandalism Very Helpful

Store vandalism Satisfactory

Store vandalism Unsatisfactory

Store vandalism Very Unhelpful

Verbal/physical abuse when sale refused

Verbal/physical abuse when sale refused Very Helpful

Verbal/physical abuse when sale refused Satisfactory

Verbal/physical abuse when sale refused Unsatisfactory

Verbal/physical abuse when sale refused Very Unhelpful

Verbal/physical abuse when asked for proof of age

Verbal/physical abuse when asked for proof of age Very Helpful

Verbal/physical abuse when asked for proof of age Satisfactory

Verbal/physical abuse when asked for proof of age Unsatisfactory

Verbal/physical abuse when asked for proof of age Very Unhelpful

	Very Likely	Likely	Unlikely	Very Unlikely
Shoplifting	Shoplifting Very Likely	Shoplifting Likely	Shoplifting Unlikely	Shoplifting Very Unlikely
Break-Ins	Break-Ins Very Likely	Break-Ins Likely	Break-Ins Unlikely	Break-Ins Very Unlikely
Violence against staff	Violence against staff Very Likely	Violence against staff Likely	Violence against staff Unlikely	Violence against staff Very Unlikely
Armed robbery	Armed robbery Very Likely	Armed robbery Likely	Armed robbery Unlikely	Armed robbery Very Unlikely
Store vandalism	Store vandalism Very Likely	Store vandalism Likely	Store vandalism Unlikely	Store vandalism Very Unlikely
Verbal/physical abuse when sale refused	Verbal/physical abuse when sale refused Very Likely	Verbal/physical abuse when sale refused Likely	Verbal/physical abuse when sale refused Unlikely	Verbal/physical abuse when sale refused Very Unlikely
Verbal/physical abuse when asked for proof of age	Verbal/physical abuse when asked for proof of age Very Likely	Verbal/physical abuse when asked for proof of age Likely	Verbal/physical abuse when asked for proof of age Unlikely	Verbal/physical abuse when asked for proof of age Very Unlikely

Very Likely

Likely

Unlikely

Very Unlikely

Shoplifting

Shoplifting Very Likely

Shoplifting Likely

Shoplifting Unlikely

Shoplifting Very Unlikely

Break-Ins

Break-Ins Very Likely

Break-Ins Likely

Break-Ins Unlikely

Break-Ins Very Unlikely

Violence against staff

Violence against staff Very Likely

Violence against staff Likely

Violence against staff Unlikely

Violence against staff Very Unlikely

Armed robbery

Armed robbery Very Likely

Armed robbery Likely

Armed robbery Unlikely

Armed robbery Very Unlikely

Store vandalism

Store vandalism Very Likely

Store vandalism Likely

Store vandalism Unlikely

Store vandalism Very Unlikely

Verbal/physical abuse when sale refused

Verbal/physical abuse when sale refused Very Likely

Verbal/physical abuse when sale refused Likely

Verbal/physical abuse when sale refused Unlikely

Verbal/physical abuse when sale refused Very Unlikely

Verbal/physical abuse when asked for proof of age

Verbal/physical abuse when asked for proof of age Very Likely

Verbal/physical abuse when asked for proof of age Likely

Verbal/physical abuse when asked for proof of age Unlikely

Verbal/physical abuse when asked for proof of age Very Unlikely

	Very Satisfied	Satisfied	Unsatisfied	Penalty Unknown
Shoplifting	Shoplifting Very Satisfied	Shoplifting Satisfied	Shoplifting Unsatisfied	Shoplifting Penalty Unknown
Break-Ins	Break-Ins Very Satisfied	Break-Ins Satisfied	Break-Ins Unsatisfied	Break-Ins Penalty Unknown
Violence against staff	Violence against staff Very Satisfied	Violence against staff Satisfied	Violence against staff Unsatisfied	Violence against staff Penalty Unknown
Armed robbery	Armed robbery Very Satisfied	Armed robbery Satisfied	Armed robbery Unsatisfied	Armed robbery Penalty Unknown
Store vandalism	Store vandalism Very Satisfied	Store vandalism Satisfied	Store vandalism Unsatisfied	Store vandalism Penalty Unknown
Verbal/physical abuse when sale refused	Verbal/physical abuse when sale refused Very Satisfied	Verbal/physical abuse when sale refused Satisfied	Verbal/physical abuse when sale refused Unsatisfied	Verbal/physical abuse when sale refused Penalty Unknown
Verbal/physical abuse when asked for proof of age	Verbal/physical abuse when asked for proof of age Very Satisfied	Verbal/physical abuse when asked for proof of age Satisfied	Verbal/physical abuse when asked for proof of age Unsatisfied	Verbal/physical abuse when asked for proof of age Penalty Unknown

Very Satisfied

Satisfied

Unsatisfied

Penalty Unknown

Shoplifting

Shoplifting Very Satisfied

Shoplifting Satisfied

Shoplifting Unsatisfied

Shoplifting Penalty Unknown

Break-Ins

Break-Ins Very Satisfied

Break-Ins Satisfied

Break-Ins Unsatisfied

Break-Ins Penalty Unknown

Violence against staff

Violence against staff Very Satisfied

Violence against staff Satisfied

Violence against staff Unsatisfied

Violence against staff Penalty Unknown

Armed robbery

Armed robbery Very Satisfied

Armed robbery Satisfied

Armed robbery Unsatisfied

Armed robbery Penalty Unknown

Store vandalism

Store vandalism Very Satisfied

Store vandalism Satisfied

Store vandalism Unsatisfied

Store vandalism Penalty Unknown

Verbal/physical abuse when sale refused

Verbal/physical abuse when sale refused Very Satisfied

Verbal/physical abuse when sale refused Satisfied

Verbal/physical abuse when sale refused Unsatisfied

Verbal/physical abuse when sale refused Penalty Unknown

Verbal/physical abuse when asked for proof of age

Verbal/physical abuse when asked for proof of age Very Satisfied

Verbal/physical abuse when asked for proof of age Satisfied

Verbal/physical abuse when asked for proof of age Unsatisfied

Verbal/physical abuse when asked for proof of age Penalty Unknown

Retail Crime Survey 2013

Crime Survey 2013

Question Title

* 1. What is the first part of your stores postcode?

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* 2. Over the last year, 2013, how often have the following incidents occurred in your store ?

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* 3. Is it your Perception that the following incidents are becoming more or less frequent?

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* 4. When you report the following incidents to the police how do you find their response?

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* 5. How likely are you to report each of the following incidents to the police?

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* 6. Please estimate how much retail crime (Theft/Vandalism,Violence, etc.) has cost your store, in total, for the full year of 2013?

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* 7. Please estimate how much has been spent on security and preventative measures, for your store, for the full year of 2013?

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* 8. For the incidents you have reported to the police have you been satisfied with the penalties imposed?