VTIC Membership Survey 2013

This survey is being undertaken to explore members’ views on VTIC’s activities and membership offering, to ensure that VTIC remains relevant to and up-to-date with your needs and expectations. It will only take five minutes to complete. Your contribution is greatly appreciated.

IMPORTANT INFORMATION
Information obtained through the survey will not be attributable to individual respondents.
Your responses will be confidential.

Question Title

* 1. How many full time equivalent staff are currently employed in your business?

1-2

3-5

6-10

11-20

21-50

51-99

100+

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* 2. Which of the following industry sectors is most applicable to your business?

Events

Accommodation

Attractions

Tourism Services and Hospitality

Tour and Transport

Destinations (local and regional)

Other (please specify)

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* 3. Which tourism regions do you operate in? (Tick ALL that apply):

Melbourne

Gippsland

Goldfields

Great Ocean Road

Daylesford and Macedon Ranges

Mornington Peninsula

Phillip Island

The Grampians

The Murray

Yarra Valley

Interstate

International

Other (please specify)

Question Title

* 4. What were your main reasons for joining VTIC? (Tick ALL that apply)

Advice/information

To be part of the peak industry body

Business networking events

Forums and industry information

IR/HR advice

Advocacy/policy/lobbying on behalf of the tourism industry

For referrals

To support the tourism industry

Industry development

Business discounts

Didn't join - inherited someone else's membership

Other (please specify)

Question Title

* 5. Please rank the value of the following member benefits and services to your business
(1 is very unimportant and five is very important.)

	1	2	3	4	5
Contact with Tourism Ministers, other Ministers/bureaucrats	Contact with Tourism Ministers, other Ministers/bureaucrats 1	Contact with Tourism Ministers, other Ministers/bureaucrats 2	Contact with Tourism Ministers, other Ministers/bureaucrats 3	Contact with Tourism Ministers, other Ministers/bureaucrats 4	Contact with Tourism Ministers, other Ministers/bureaucrats 5
Monthly Tourism e-newsletter	Monthly Tourism e-newsletter 1	Monthly Tourism e-newsletter 2	Monthly Tourism e-newsletter 3	Monthly Tourism e-newsletter 4	Monthly Tourism e-newsletter 5
Opportunity for Board representation	Opportunity for Board representation 1	Opportunity for Board representation 2	Opportunity for Board representation 3	Opportunity for Board representation 4	Opportunity for Board representation 5
Business to business opportunities	Business to business opportunities 1	Business to business opportunities 2	Business to business opportunities 3	Business to business opportunities 4	Business to business opportunities 5
Quarterly Tourism Excellence magazine	Quarterly Tourism Excellence magazine 1	Quarterly Tourism Excellence magazine 2	Quarterly Tourism Excellence magazine 3	Quarterly Tourism Excellence magazine 4	Quarterly Tourism Excellence magazine 5
Opportunity to attend VTIC/VECCI functions and events at member rates	Opportunity to attend VTIC/VECCI functions and events at member rates 1	Opportunity to attend VTIC/VECCI functions and events at member rates 2	Opportunity to attend VTIC/VECCI functions and events at member rates 3	Opportunity to attend VTIC/VECCI functions and events at member rates 4	Opportunity to attend VTIC/VECCI functions and events at member rates 5
Access to the VECCI workplace relations helpline and advisory service	Access to the VECCI workplace relations helpline and advisory service 1	Access to the VECCI workplace relations helpline and advisory service 2	Access to the VECCI workplace relations helpline and advisory service 3	Access to the VECCI workplace relations helpline and advisory service 4	Access to the VECCI workplace relations helpline and advisory service 5
Networking opportunities	Networking opportunities 1	Networking opportunities 2	Networking opportunities 3	Networking opportunities 4	Networking opportunities 5
Discounted insurance rates	Discounted insurance rates 1	Discounted insurance rates 2	Discounted insurance rates 3	Discounted insurance rates 4	Discounted insurance rates 5
Access to VECCI training programs	Access to VECCI training programs 1	Access to VECCI training programs 2	Access to VECCI training programs 3	Access to VECCI training programs 4	Access to VECCI training programs 5
VTIC advocacy and policy work	VTIC advocacy and policy work 1	VTIC advocacy and policy work 2	VTIC advocacy and policy work 3	VTIC advocacy and policy work 4	VTIC advocacy and policy work 5
Victorian Tourism Industry Leadership Fund grants program eg Lynette Bergin Award and Development Awards	Victorian Tourism Industry Leadership Fund grants program eg Lynette Bergin Award and Development Awards 1	Victorian Tourism Industry Leadership Fund grants program eg Lynette Bergin Award and Development Awards 2	Victorian Tourism Industry Leadership Fund grants program eg Lynette Bergin Award and Development Awards 3	Victorian Tourism Industry Leadership Fund grants program eg Lynette Bergin Award and Development Awards 4	Victorian Tourism Industry Leadership Fund grants program eg Lynette Bergin Award and Development Awards 5

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* 6. Which of the following VTIC events have you or your staff attended recently? (Tick ALL that apply)

National Tourism & Events Excellence Conference (July 2013)

Ideas Forum (Feb 2013)

Regional Workshops (Feb 2013)

MPs 4 Tourism (Mar 2013)

Round Table with Red Tape Commissioner (June 2013)

Training Round Table with Minister Hall (May 2013)

VTIC Forum: TripAdvisor (Feb 2013)

VTIC Forum: City of Melbourne Visitor Journey Presentation (June 2013)

Victorian Visitor Information Centre Summit (Aug 2013)

Student Summit (Sep 2013)

Victorian Tourism Week Leadership Dinner (Sep 2013)

Premium Member's Lunch with Minister Asher (June 2013)

VTIC/MCB Christmas Party (Dec 2012)

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* 7. Please list two topics you would like explored in future VTIC events.

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* 8. Looking to the next 12 months, please rate the following policy topics and issues in terms of their importance to you and your business (1 is very unimportant and five is very important).

	1	2	3	4	5
Economic and financial issues	Economic and financial issues 1	Economic and financial issues 2	Economic and financial issues 3	Economic and financial issues 4	Economic and financial issues 5
Industry taxation and fees	Industry taxation and fees 1	Industry taxation and fees 2	Industry taxation and fees 3	Industry taxation and fees 4	Industry taxation and fees 5
Skills, education and training	Skills, education and training 1	Skills, education and training 2	Skills, education and training 3	Skills, education and training 4	Skills, education and training 5
Workplace/operational issues	Workplace/operational issues 1	Workplace/operational issues 2	Workplace/operational issues 3	Workplace/operational issues 4	Workplace/operational issues 5
Regulatory issues	Regulatory issues 1	Regulatory issues 2	Regulatory issues 3	Regulatory issues 4	Regulatory issues 5
Sustainabilty and climate change	Sustainabilty and climate change 1	Sustainabilty and climate change 2	Sustainabilty and climate change 3	Sustainabilty and climate change 4	Sustainabilty and climate change 5
Infrastructure (including investment)	Infrastructure (including investment) 1	Infrastructure (including investment) 2	Infrastructure (including investment) 3	Infrastructure (including investment) 4	Infrastructure (including investment) 5
Industry and business development issues	Industry and business development issues 1	Industry and business development issues 2	Industry and business development issues 3	Industry and business development issues 4	Industry and business development issues 5
Transport	Transport 1	Transport 2	Transport 3	Transport 4	Transport 5
Regional dispersal	Regional dispersal 1	Regional dispersal 2	Regional dispersal 3	Regional dispersal 4	Regional dispersal 5

Other (please specify)

Question Title

* 9. How satisfied are you that VTIC: (1 is very dissatisfied and 5 is very satisfied)

	1	2	3	4	5
Provides value for money	Provides value for money 1	Provides value for money 2	Provides value for money 3	Provides value for money 4	Provides value for money 5
Is responsive to member needs	Is responsive to member needs 1	Is responsive to member needs 2	Is responsive to member needs 3	Is responsive to member needs 4	Is responsive to member needs 5
Provides relevant communication	Provides relevant communication 1	Provides relevant communication 2	Provides relevant communication 3	Provides relevant communication 4	Provides relevant communication 5
Provides adequate levels of communication	Provides adequate levels of communication 1	Provides adequate levels of communication 2	Provides adequate levels of communication 3	Provides adequate levels of communication 4	Provides adequate levels of communication 5
Provides industry leadership	Provides industry leadership 1	Provides industry leadership 2	Provides industry leadership 3	Provides industry leadership 4	Provides industry leadership 5
Is able to identify strategic opportunities and initiatives	Is able to identify strategic opportunities and initiatives 1	Is able to identify strategic opportunities and initiatives 2	Is able to identify strategic opportunities and initiatives 3	Is able to identify strategic opportunities and initiatives 4	Is able to identify strategic opportunities and initiatives 5
Is able to enhance business professionalism	Is able to enhance business professionalism 1	Is able to enhance business professionalism 2	Is able to enhance business professionalism 3	Is able to enhance business professionalism 4	Is able to enhance business professionalism 5
Provides effective policy, advocacy and representation to government	Provides effective policy, advocacy and representation to government 1	Provides effective policy, advocacy and representation to government 2	Provides effective policy, advocacy and representation to government 3	Provides effective policy, advocacy and representation to government 4	Provides effective policy, advocacy and representation to government 5
Has established a strong profile as industry's peak body	Has established a strong profile as industry's peak body 1	Has established a strong profile as industry's peak body 2	Has established a strong profile as industry's peak body 3	Has established a strong profile as industry's peak body 4	Has established a strong profile as industry's peak body 5
Achieves outcomes for industry	Achieves outcomes for industry 1	Achieves outcomes for industry 2	Achieves outcomes for industry 3	Achieves outcomes for industry 4	Achieves outcomes for industry 5
Effectively collaborates with industry partners	Effectively collaborates with industry partners 1	Effectively collaborates with industry partners 2	Effectively collaborates with industry partners 3	Effectively collaborates with industry partners 4	Effectively collaborates with industry partners 5

Question Title

* 10. On a scale of 1 to 5, how satisfied are you overall with your VTIC
membership? (1 is very dissatisfied and 5 is very satisfied)

Question Title

* 11. On a scale of 1 to 5, how likely are you to: (1 is very unlikely and 5 is very likely)

	1	2	3	4	5
Renew you VTIC membership	Renew you VTIC membership 1	Renew you VTIC membership 2	Renew you VTIC membership 3	Renew you VTIC membership 4	Renew you VTIC membership 5
Recommend joining VTIC to others	Recommend joining VTIC to others 1	Recommend joining VTIC to others 2	Recommend joining VTIC to others 3	Recommend joining VTIC to others 4	Recommend joining VTIC to others 5

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* 12. Please list two things that you believe VTIC does best

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* 13. Please list two things that you believe VTIC could improve on

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* 14. For you chance to win a ticket to the Industry Christmas Party enter your preferred contact details below:

Thank you very much for completing the survey. It will help to ensure we can continue to deliver an effective service to our members.

Question Title

* 1. How many full time equivalent staff are currently employed in your business?

Question Title

* 2. Which of the following industry sectors is most applicable to your business?

Question Title

* 3. Which tourism regions do you operate in? (Tick ALL that apply):

Question Title

* 4. What were your main reasons for joining VTIC? (Tick ALL that apply)

Question Title

* 5. Please rank the value of the following member benefits and services to your business (1 is very unimportant and five is very important.)

Question Title

* 6. Which of the following VTIC events have you or your staff attended recently? (Tick ALL that apply)

Question Title

* 7. Please list two topics you would like explored in future VTIC events.

Question Title

* 8. Looking to the next 12 months, please rate the following policy topics and issues in terms of their importance to you and your business (1 is very unimportant and five is very important).

Question Title

* 9. How satisfied are you that VTIC: (1 is very dissatisfied and 5 is very satisfied)

Question Title

* 10. On a scale of 1 to 5, how satisfied are you overall with your VTIC membership? (1 is very dissatisfied and 5 is very satisfied)

Question Title

* 11. On a scale of 1 to 5, how likely are you to: (1 is very unlikely and 5 is very likely)

Question Title

* 12. Please list two things that you believe VTIC does best

Question Title

* 13. Please list two things that you believe VTIC could improve on

Question Title

* 14. For you chance to win a ticket to the Industry Christmas Party enter your preferred contact details below:

* 5. Please rank the value of the following member benefits and services to your business
(1 is very unimportant and five is very important.)

* 10. On a scale of 1 to 5, how satisfied are you overall with your VTIC
membership? (1 is very dissatisfied and 5 is very satisfied)