Decision Making
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1. Introduction
You have been asked to participate as a subject in a research study about the conflicts in decision making between designers and managers in the service design. The purpose of this research is to propose a decision making support model that helps designers and managers understand each other’s perspective during the service design process. You have been asked because you are either involved in design activities, management within a design organization/consulting firm or a manager in service-based industry who is in charge of making decisions about the design of your service. For this last instance, the manager intended in this survey is the authorized manager that makes decisions about the design such as approvals, changes or rejections.
You will be asked to answer the following survey questions which are part of a PhD dissertation in Industrial and Systems Engineering at NC A&T State University USA that discusses decision making during the service design process or in the final decision about the service design. In addition, the result of this survey will be used for publication of scientific papers. The total number of the questions is 18 questions and the expectation time is 10 minutes to complete this survey.
There are no direct benefits to participants in this research. Data will be collected anonymously. Your participation is voluntary, and you may end your participation at any time.
If you have any questions about your involvement in this project, you may contact Sameer Tabbakh at 336-392-8643 or by email at sgtabbak@gmail.com. If you have any study-related concerns or any questions about your rights as a research study participant, you may contact the Office of Research Compliance and Ethics at North Carolina A&T State University at 336-334-7995.
You will be asked to answer the following survey questions which are part of a PhD dissertation in Industrial and Systems Engineering at NC A&T State University USA that discusses decision making during the service design process or in the final decision about the service design. In addition, the result of this survey will be used for publication of scientific papers. The total number of the questions is 18 questions and the expectation time is 10 minutes to complete this survey.
There are no direct benefits to participants in this research. Data will be collected anonymously. Your participation is voluntary, and you may end your participation at any time.
If you have any questions about your involvement in this project, you may contact Sameer Tabbakh at 336-392-8643 or by email at sgtabbak@gmail.com. If you have any study-related concerns or any questions about your rights as a research study participant, you may contact the Office of Research Compliance and Ethics at North Carolina A&T State University at 336-334-7995.