Residential Permit Parking T2 System

Residential Permit Parking - T2 System Evaluation

The Parking Authority of Baltimore City would like your help in evaluating the current online system used to renew Residential Parking Permits and Visitor's Permits. Please answer honestly and to the best of your ability. Thank you for your help.

Question Title

* 1. Please rate the current online RPP renewal program (T2) on a scale from 1 to 5 in terms of logging in (entering login and password):

1) Very Easy

2) Somewhat Easy

3) OK

4) Somewhat Difficult

5) Very Difficult

Question Title

* 2. Please rate the current online RPP renewal program (T2) on a scale from 1 to 5 in terms of website appearance:

1) Very appealing

2) Somewhat appealing

3) Not Bad

4) Pretty Bad

5) Terrible

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* 3. Please rate the current online RPP renewal program (T2) on a scale from 1 to 5 in terms of navigating the website to purchase your vehicle decals:

1) Very Easy

2) Somewhat Easy

3) OK

4) Somewhat Difficult

5) Totally Frustrating

6) I didn't purchase any decals

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* 4. Please rate the current online RPP renewal program (T2) on a scale from 1 to 5 in terms of navigating the website to purchase your visitor passes:

1) Very Easy

2) Somewhat Easy

3) OK

4) Somewhat Difficult

5) Totally Frustrating

6) I didn't purchase visitor passes

Question Title

* 5. Please rate the current online RPP renewal program (T2) on a scale from 1 to 5 in terms of the check out and payment process:

1) Very Easy

2) Somewhat Easy

3) OK

4) Somewhat Difficult

5) Totally Frustrating

Question Title

* 6. Please rate the current online RPP renewal program (T2) on a scale from 1 to 5 in terms of your overall experience of the renewal process:

1) Very Easy

2) Somewhat Easy

3) OK

4) Somewhat Difficult

5) Totally Frustrating