Exit this survey Recreation Customer Service Survey Question Title * 1. What type of program/activity/pass did you participate in? Please choose from the drop down menu below. Aquatics Community Center Pass Enrichment Preschool Activity Enrichment Youth Activity Fitness Class 50+ Activity Preschool Sports Activity Question Title * 2. Please enter the name of the class and the season you took the class in the text box below. If a camp, please specify location of camp and age of child. If you have the activity number from your receipt or Troy Today, that would be very helpful. Question Title * 3. Let us know how important certain features or aspects of the program are to you. Highly Important Important Somewhat Important Not Important Knowledge of Instructor Knowledge of Instructor Highly Important Knowledge of Instructor Important Knowledge of Instructor Somewhat Important Knowledge of Instructor Not Important Value for the Money Value for the Money Highly Important Value for the Money Important Value for the Money Somewhat Important Value for the Money Not Important Activities are Age Appropriate Activities are Age Appropriate Highly Important Activities are Age Appropriate Important Activities are Age Appropriate Somewhat Important Activities are Age Appropriate Not Important Facility Appropriateness Facility Appropriateness Highly Important Facility Appropriateness Important Facility Appropriateness Somewhat Important Facility Appropriateness Not Important Enjoyment of Activity Enjoyment of Activity Highly Important Enjoyment of Activity Important Enjoyment of Activity Somewhat Important Enjoyment of Activity Not Important Fee for class Fee for class Highly Important Fee for class Important Fee for class Somewhat Important Fee for class Not Important Other (please specify) Question Title * 4. Tell us how well we performed delivering those same features or aspects of the program. Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied Knowledge of Instructor Knowledge of Instructor Very Satisfied Knowledge of Instructor Satisfied Knowledge of Instructor Somewhat Dissatisfied Knowledge of Instructor Very Dissatisfied Value for the Money Value for the Money Very Satisfied Value for the Money Satisfied Value for the Money Somewhat Dissatisfied Value for the Money Very Dissatisfied Activities are Age Appropriate Activities are Age Appropriate Very Satisfied Activities are Age Appropriate Satisfied Activities are Age Appropriate Somewhat Dissatisfied Activities are Age Appropriate Very Dissatisfied Facility Appropriateness Facility Appropriateness Very Satisfied Facility Appropriateness Satisfied Facility Appropriateness Somewhat Dissatisfied Facility Appropriateness Very Dissatisfied Enjoyment of Activity Enjoyment of Activity Very Satisfied Enjoyment of Activity Satisfied Enjoyment of Activity Somewhat Dissatisfied Enjoyment of Activity Very Dissatisfied Fee for class Fee for class Very Satisfied Fee for class Satisfied Fee for class Somewhat Dissatisfied Fee for class Very Dissatisfied Please provide additional comments below Question Title * 5. How likely are you to..... Very Likely Likely Somewhat unlikely Unlikely Register for a similar program Register for a similar program Very Likely Register for a similar program Likely Register for a similar program Somewhat unlikely Register for a similar program Unlikely Register for another Recreation Department program Register for another Recreation Department program Very Likely Register for another Recreation Department program Likely Register for another Recreation Department program Somewhat unlikely Register for another Recreation Department program Unlikely Purchase a Recreation Pass Purchase a Recreation Pass Very Likely Purchase a Recreation Pass Likely Purchase a Recreation Pass Somewhat unlikely Purchase a Recreation Pass Unlikely Recommend our programs to others Recommend our programs to others Very Likely Recommend our programs to others Likely Recommend our programs to others Somewhat unlikely Recommend our programs to others Unlikely Other (please specify) Question Title * 6. Registration How did you hear about this program/activity? Troy Today Brochure Fifty Forward Newsletter City of Troy Website E-Recreation Newsletter Recommended by Friends/Family Facebook School Flyers/School Announcement/School Newsletter Community Center Flyer Newspaper Past Participant Other (please specify) Question Title * 7. Please rate your experience registering for this program. Strongly Agree Agree Somewhat Disagree Disagree Not Applicable Registration Staff were friendly Registration Staff were friendly Strongly Agree Registration Staff were friendly Agree Registration Staff were friendly Somewhat Disagree Registration Staff were friendly Disagree Registration Staff were friendly Not Applicable Registration Staff were helpful/knowledgeable Registration Staff were helpful/knowledgeable Strongly Agree Registration Staff were helpful/knowledgeable Agree Registration Staff were helpful/knowledgeable Somewhat Disagree Registration Staff were helpful/knowledgeable Disagree Registration Staff were helpful/knowledgeable Not Applicable Online Registration was easy Online Registration was easy Strongly Agree Online Registration was easy Agree Online Registration was easy Somewhat Disagree Online Registration was easy Disagree Online Registration was easy Not Applicable Please let us know how we can make registering for programs even easier for you Question Title * 8. Do you have any more questions or do you have additional comments on your Recreation experience? Question Title * 9. If you would like to be contacted by Recreation Department staff member, please enter your information below. Name: City/Town: Email Address: Phone Number: Question Title * 10. Please let us know what questions you may have or information you would like when the staff member calls you. Done
