Tournament Satisfaction Survey

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* 4. What attracted you to this tournament? Check all that apply.

Tournament Point Potential

Court Surface

Strength of Draw

Player Amenities

Time of Year

Location

Tournament's Reputation

Other (please specify)

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* 5. Please rate the following aspects of the tournament staff:

	Excellent	Very Good	Acceptable	Deficient	Poor	N/A
Professionalism (friendly, helpful, courteous)	Professionalism (friendly, helpful, courteous) Excellent	Professionalism (friendly, helpful, courteous) Very Good	Professionalism (friendly, helpful, courteous) Acceptable	Professionalism (friendly, helpful, courteous) Deficient	Professionalism (friendly, helpful, courteous) Poor	Professionalism (friendly, helpful, courteous) N/A
Tournament Desk Efficiency	Tournament Desk Efficiency Excellent	Tournament Desk Efficiency Very Good	Tournament Desk Efficiency Acceptable	Tournament Desk Efficiency Deficient	Tournament Desk Efficiency Poor	Tournament Desk Efficiency N/A
Tournament Results Posted in a Timely Manner	Tournament Results Posted in a Timely Manner Excellent	Tournament Results Posted in a Timely Manner Very Good	Tournament Results Posted in a Timely Manner Acceptable	Tournament Results Posted in a Timely Manner Deficient	Tournament Results Posted in a Timely Manner Poor	Tournament Results Posted in a Timely Manner N/A
Main Draw Scheduling	Main Draw Scheduling Excellent	Main Draw Scheduling Very Good	Main Draw Scheduling Acceptable	Main Draw Scheduling Deficient	Main Draw Scheduling Poor	Main Draw Scheduling N/A
Consolation Scheduling	Consolation Scheduling Excellent	Consolation Scheduling Very Good	Consolation Scheduling Acceptable	Consolation Scheduling Deficient	Consolation Scheduling Poor	Consolation Scheduling N/A
Handling of Defaults	Handling of Defaults Excellent	Handling of Defaults Very Good	Handling of Defaults Acceptable	Handling of Defaults Deficient	Handling of Defaults Poor	Handling of Defaults N/A
Availability of Tournament Information	Availability of Tournament Information Excellent	Availability of Tournament Information Very Good	Availability of Tournament Information Acceptable	Availability of Tournament Information Deficient	Availability of Tournament Information Poor	Availability of Tournament Information N/A

Please provide any additional comments on the tournament staff

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* 6. Please rate the following aspects of the Tournament's Officiating

	Excellent	Very Good	Acceptable	Deficient	Poor	N/A
Rules were communicated to Players	Rules were communicated to Players Excellent	Rules were communicated to Players Very Good	Rules were communicated to Players Acceptable	Rules were communicated to Players Deficient	Rules were communicated to Players Poor	Rules were communicated to Players N/A
Draws and Match Times Posted on Time	Draws and Match Times Posted on Time Excellent	Draws and Match Times Posted on Time Very Good	Draws and Match Times Posted on Time Acceptable	Draws and Match Times Posted on Time Deficient	Draws and Match Times Posted on Time Poor	Draws and Match Times Posted on Time N/A
Seeding Was Done According to Regulations	Seeding Was Done According to Regulations Excellent	Seeding Was Done According to Regulations Very Good	Seeding Was Done According to Regulations Acceptable	Seeding Was Done According to Regulations Deficient	Seeding Was Done According to Regulations Poor	Seeding Was Done According to Regulations N/A
Availability of Certified Officials	Availability of Certified Officials Excellent	Availability of Certified Officials Very Good	Availability of Certified Officials Acceptable	Availability of Certified Officials Deficient	Availability of Certified Officials Poor	Availability of Certified Officials N/A
Officials Readily Noticeable (and in uniform)	Officials Readily Noticeable (and in uniform) Excellent	Officials Readily Noticeable (and in uniform) Very Good	Officials Readily Noticeable (and in uniform) Acceptable	Officials Readily Noticeable (and in uniform) Deficient	Officials Readily Noticeable (and in uniform) Poor	Officials Readily Noticeable (and in uniform) N/A
Adequate Court Coverage by Certified Officials	Adequate Court Coverage by Certified Officials Excellent	Adequate Court Coverage by Certified Officials Very Good	Adequate Court Coverage by Certified Officials Acceptable	Adequate Court Coverage by Certified Officials Deficient	Adequate Court Coverage by Certified Officials Poor	Adequate Court Coverage by Certified Officials N/A
Adherence to USTA Rules	Adherence to USTA Rules Excellent	Adherence to USTA Rules Very Good	Adherence to USTA Rules Acceptable	Adherence to USTA Rules Deficient	Adherence to USTA Rules Poor	Adherence to USTA Rules N/A
Adherence to 10 and Under Rules	Adherence to 10 and Under Rules Excellent	Adherence to 10 and Under Rules Very Good	Adherence to 10 and Under Rules Acceptable	Adherence to 10 and Under Rules Deficient	Adherence to 10 and Under Rules Poor	Adherence to 10 and Under Rules N/A

Other (please specify)

Question Title

* 7. Please rate the following aspects of the facility.

	Excellent	Very Good	Acceptable	Deficient	Poor	N/A
Condition of Host Facility/Clubhouse	Condition of Host Facility/Clubhouse Excellent	Condition of Host Facility/Clubhouse Very Good	Condition of Host Facility/Clubhouse Acceptable	Condition of Host Facility/Clubhouse Deficient	Condition of Host Facility/Clubhouse Poor	Condition of Host Facility/Clubhouse N/A
Condition of Restrooms	Condition of Restrooms Excellent	Condition of Restrooms Very Good	Condition of Restrooms Acceptable	Condition of Restrooms Deficient	Condition of Restrooms Poor	Condition of Restrooms N/A
Condition of Courts	Condition of Courts Excellent	Condition of Courts Very Good	Condition of Courts Acceptable	Condition of Courts Deficient	Condition of Courts Poor	Condition of Courts N/A
Court Availability	Court Availability Excellent	Court Availability Very Good	Court Availability Acceptable	Court Availability Deficient	Court Availability Poor	Court Availability N/A
Seating Around Courts	Seating Around Courts Excellent	Seating Around Courts Very Good	Seating Around Courts Acceptable	Seating Around Courts Deficient	Seating Around Courts Poor	Seating Around Courts N/A
Availability of Practice Courts	Availability of Practice Courts Excellent	Availability of Practice Courts Very Good	Availability of Practice Courts Acceptable	Availability of Practice Courts Deficient	Availability of Practice Courts Poor	Availability of Practice Courts N/A
Viewer Seating	Viewer Seating Excellent	Viewer Seating Very Good	Viewer Seating Acceptable	Viewer Seating Deficient	Viewer Seating Poor	Viewer Seating N/A
Location of Satellite Playing Sites	Location of Satellite Playing Sites Excellent	Location of Satellite Playing Sites Very Good	Location of Satellite Playing Sites Acceptable	Location of Satellite Playing Sites Deficient	Location of Satellite Playing Sites Poor	Location of Satellite Playing Sites N/A

Please provide any other comments on the facility

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* 8. Please rate the following aspects of tournament amenities and hospitality:

	Excellent	Above Average	Average	Below Average	Poor	N/A
Tournament Guide/Program	Tournament Guide/Program Excellent	Tournament Guide/Program Above Average	Tournament Guide/Program Average	Tournament Guide/Program Below Average	Tournament Guide/Program Poor	Tournament Guide/Program N/A
Tournament Web Site	Tournament Web Site Excellent	Tournament Web Site Above Average	Tournament Web Site Average	Tournament Web Site Below Average	Tournament Web Site Poor	Tournament Web Site N/A
Check-In	Check-In Excellent	Check-In Above Average	Check-In Average	Check-In Below Average	Check-In Poor	Check-In N/A
Gifts for Players	Gifts for Players Excellent	Gifts for Players Above Average	Gifts for Players Average	Gifts for Players Below Average	Gifts for Players Poor	Gifts for Players N/A
Water Available to Players	Water Available to Players Excellent	Water Available to Players Above Average	Water Available to Players Average	Water Available to Players Below Average	Water Available to Players Poor	Water Available to Players N/A
Trophies/Awards	Trophies/Awards Excellent	Trophies/Awards Above Average	Trophies/Awards Average	Trophies/Awards Below Average	Trophies/Awards Poor	Trophies/Awards N/A

Please provide any other comments on amenities.

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* 9. What did you enjoy most about this tournament?

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* 10. What did you enjoy least about this tournament?

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* 11. Please tell us about the tournament related functions and activities that were offered.

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* 12. Please provide us with any other feedback you feel would improve this tournament.

If you encountered a serious issue that you would like to discuss with USTA Staff, please call 800-644-7282 and speak with Patrick Yackmack, Competition Coordinator. Also, don't forget you can nominate a tournament to win the Jim Russell Junior Tournament of the Year by visiting www.sctennis.com/awards.

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* 13. To submit an entry for a monthly $25 Tennis Warehouse gift certificate, please input your contact information below. This information will NOT be used to identify your survey, will not be included in any feedback given to tournament staff, and is for administrative purposes only.

Name:

Phone:

E-mail:

Tournament Satisfaction Survey

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* 1. Tournament ID

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* 2. Tournament Name

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* 3. Tournament City

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* 4. What attracted you to this tournament? Check all that apply.

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* 5. Please rate the following aspects of the tournament staff:

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* 6. Please rate the following aspects of the Tournament's Officiating

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* 7. Please rate the following aspects of the facility.

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* 8. Please rate the following aspects of tournament amenities and hospitality:

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* 9. What did you enjoy most about this tournament?

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* 10. What did you enjoy least about this tournament?

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* 11. Please tell us about the tournament related functions and activities that were offered.

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* 12. Please provide us with any other feedback you feel would improve this tournament.

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* 13. To submit an entry for a monthly $25 Tennis Warehouse gift certificate, please input your contact information below. This information will NOT be used to identify your survey, will not be included in any feedback given to tournament staff, and is for administrative purposes only.