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* 1. Agent contactable during normal and ‘out of office’ working hours?

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* 2. Travel consultant requests pertinent information at the initial enquiry stage of a booking re: flexibility, convenience and cost priorities and any ad hoc requirements?

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* 3. Response to your initial enquiry within one to two days, dependent on when Selective Travel notified, and quote provided within the agreed timeframe?

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* 4. At least three full quotations for long haul travel and two full quotations for domestic / short haul travel provided in the correct format detailing various routing options, prices available and cancellation policies clearly highlighted?

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* 5. Provision and accuracy of travel information?

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* 6. Offering value for money and demonstrating competency in sourcing the best fares?

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* 7. Correct transaction fees charged for each booking?

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* 8. Billback service ie. Payment of hotels upfront by agent?

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* 9. All relevant information recorded and invoices received in a timely manner?

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* 10. Complaints Resolution?

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* 11. Overall service?

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* 12. Which aspects of the service provided by Selective Travel Management do you rate the Highest?

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* 13. Which aspects of the service provided by Selective Travel Management do you rate the lowest?

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* 14. Have there been any particular instances of either positive or negative service that you would like to give details of?

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* 15. Selective Travel Management are offering a pair of tickets to any Flybe UK destination. To stand a chance of winning these tickets, please enter your name, department and e-mail address below:

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