Smartphone User Survey Question Title * 1. Do you own a smartphone and/or tablet? Yes, a smartphone Yes, a tablet Yes, I own both No, I own neither Question Title * 2. For what length of time each day do you estimate you use your smartphone or tablet? (If you own both, please estimate a combined total) Less than 15 minutes 15 - 30 minutes 30 - 45 minutes 45 minutes - 1 hour 1 - 1.5 hours 1.5 - 2 hours 2 - 3 hours 3 - 4 hours 4 - 5 hours More than 5 hours Question Title * 3. Do you use your smartphone/tablet for banking? Yes, just on my mobile Yes, just on my tablet Yes, I use both No, I use neither Question Title * 4. If yes, which of the following mobile banking services do you use more regularly? Paying Bills Domestic Transfers International Transfers Apply for credit and loans Other (please specify) Question Title * 5. Which of the following do you use most regularly to conduct banking services? Visit a bank branch Use a cashpoint Banking by phone Use online banking Use a mobile banking app on your mobile or tablet Question Title * 6. How many times each month do you estimate you use each of the following services in order to conduct banking services? Not at All Once 2-3 times 3-5 times 5-10 times 10-15 times 15-20 times 20-30 times 30-40 times 40-50 times More than 50 times Visit a bank branch Visit a bank branch Not at All Visit a bank branch Once Visit a bank branch 2-3 times Visit a bank branch 3-5 times Visit a bank branch 5-10 times Visit a bank branch 10-15 times Visit a bank branch 15-20 times Visit a bank branch 20-30 times Visit a bank branch 30-40 times Visit a bank branch 40-50 times Visit a bank branch More than 50 times Use a cashpoint Use a cashpoint Not at All Use a cashpoint Once Use a cashpoint 2-3 times Use a cashpoint 3-5 times Use a cashpoint 5-10 times Use a cashpoint 10-15 times Use a cashpoint 15-20 times Use a cashpoint 20-30 times Use a cashpoint 30-40 times Use a cashpoint 40-50 times Use a cashpoint More than 50 times Banking by phone Banking by phone Not at All Banking by phone Once Banking by phone 2-3 times Banking by phone 3-5 times Banking by phone 5-10 times Banking by phone 10-15 times Banking by phone 15-20 times Banking by phone 20-30 times Banking by phone 30-40 times Banking by phone 40-50 times Banking by phone More than 50 times Use online banking Use online banking Not at All Use online banking Once Use online banking 2-3 times Use online banking 3-5 times Use online banking 5-10 times Use online banking 10-15 times Use online banking 15-20 times Use online banking 20-30 times Use online banking 30-40 times Use online banking 40-50 times Use online banking More than 50 times Use a mobile banking app on your mobile or tablet Use a mobile banking app on your mobile or tablet Not at All Use a mobile banking app on your mobile or tablet Once Use a mobile banking app on your mobile or tablet 2-3 times Use a mobile banking app on your mobile or tablet 3-5 times Use a mobile banking app on your mobile or tablet 5-10 times Use a mobile banking app on your mobile or tablet 10-15 times Use a mobile banking app on your mobile or tablet 15-20 times Use a mobile banking app on your mobile or tablet 20-30 times Use a mobile banking app on your mobile or tablet 30-40 times Use a mobile banking app on your mobile or tablet 40-50 times Use a mobile banking app on your mobile or tablet More than 50 times Question Title * 7. Would you consider switching banks if you weren't able to conduct your banking on your smartphone/tablet? Yes No Not Sure Question Title * 8. Are you concerned about the security risks of using your smartphone / tablet for banking? Yes No Not Sure Question Title * 9. What would be your response if you discovered your bank had suffered a security breach? Do Nothing Switch my accounts to a different bank Change my passwords Wait for my bank to tell me what to do Not Sure Question Title * 10. Which of the following statements do you agree with? Being able to bank using my mobile / tablet is essential for me Being able to bank using my mobile / tablet helps me to keep maintain better control of my finances I believe that my generation will be more financially responsible as a result of having regular access to our bank details I miss the old days of having bank branches and doing my banking in person I don’t do any banking Question Title * 11. Which of the following statements do you agree with? Please tick all that apply I trust my mobile network more than I do my bank I would rather go without a bank account than go without a phone I am happy to access my online or mobile banking accounts using public wi-fi services I would be happy to switch banks if I felt that my existing provider wasn’t secure enough Mobile phones / tablets don’t need the same security features as online banking Next