1. Was it easy to get a first appointment?
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2. Were any calls you requested returned promptly?
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3. Was it easy to book follow-up?
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4. Reception staff were friendly and helpful
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5. Reception staff answered your questions
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6. Comfort and safety while waiting
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7. Time spent in the waiting room
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8. Time spent waiting for tests to be performed
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9. Time spent waiting for test results
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10. Prof Peters listened to you
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11. Prof Peters explained what you wanted to know
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12. Prof Peters gave you effective treatment
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13. Prof Peters gave you useful advice
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14.The premises are neat and clean
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15. Ease of finding practitioner’s room
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16. The likelihood of referring your friends and relatives to us
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