Exit this survey >>

Question Title

* 1. Maintenance Technician's name & date of work order:

Question Title

* 2. How satisfied are you with how promptly the staff returned or responded to your phone calls and/or emails regarding this service request? (1-excellent service or 5- unsatisfactory)

Question Title

* 3. How would you rate the responsiveness of the office staff?

Question Title

* 4. How would you rate the courteousness and professionalism of the maintenance staff?

Question Title

* 5. How would you rate the speed to which your maintenance requests was handled?

Question Title

* 6. How would you rate the quality of the maintenance work done?

Question Title

* 7. Did the maintenance staff clean up before they left your home?

Question Title

* 8. Was your service request completed properly by the maintenance staff the first time? If yes, skip next question.

Question Title

* 9. Were you notified that there would be a delay in completing the work and advised when the work was anticipated to be completed?

Question Title

* 10. Do any maintenance problems still exist?

Question Title

* 11. If yes, what problems still exist? While you will make note of your problems here, please note that you should call the property office to directly report any problems you may have.

Question Title

* 12. Did a member of the office staff contact you after your service request was completed to make sure everything was handled to your satisfaction?

Question Title

* 13. Please enter any comments you wish to share with management. Thank you!

T