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* 1. Was your most recent transaction with First State Bank by:

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* 2. The employee representative was very courteous.

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* 3. The waiting time of my most recent transaction experience was satisfactory:

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* 4. When evaluating your most recent customer experience, was the quality of service you received:

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* 5. Please describe any aspects of the service that stood out.

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* 6. Are there any products or services you would like for us to offer? If so, please explain.

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* 7. Do you feel welcome at our bank?

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* 8. The branch location I use the most is:

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