Customer Service Survey 2014 Question Title * 1. Was your most recent transaction with First State Bank by: Email Telephone Teller (Drive-Thru) Teller (Inside Lobby) Online Mobile Banking In Person Question Title * 2. The employee representative was very courteous. Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree Question Title * 3. The waiting time of my most recent transaction experience was satisfactory: Strongly Agree Somewhat Agree Neutral Disagree Strongly Disagree Question Title * 4. When evaluating your most recent customer experience, was the quality of service you received: Superior Somewhat Satisfactory About Average Somewhat Unsatisfactory Very Poor Question Title * 5. Please describe any aspects of the service that stood out. Question Title * 6. Are there any products or services you would like for us to offer? If so, please explain. Question Title * 7. Do you feel welcome at our bank? Yes No Other (please specify) Question Title * 8. The branch location I use the most is: Athens (Downtown) Athens (Tyler Street) Mabank Malakoff Gun Barrel City Done