Interlibrary loan patron feedback form

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* 1. What is your status at John Jay?

Undergraduate Student

Graduate Student

Faculty

Staff

Other (please specify)

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* 2. Department/major/program

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* 3. How often do you use interlibrary loan?

Rarely

A couple of times per semester

A couple of times per month

A couple of times per week

Avid user (several times per week/month)

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* 4. Please rate the following from a scale of 1 (very dissatisfied) to 5 (very satisfied)

	Very dissatisfied	Dissatisfied	No opinion	Satisfied	Very satisfied
Our email communication with you	Our email communication with you Very dissatisfied	Our email communication with you Dissatisfied	Our email communication with you No opinion	Our email communication with you Satisfied	Our email communication with you Very satisfied
Book retrieval/drop off procedures at the reference desk	Book retrieval/drop off procedures at the reference desk Very dissatisfied	Book retrieval/drop off procedures at the reference desk Dissatisfied	Book retrieval/drop off procedures at the reference desk No opinion	Book retrieval/drop off procedures at the reference desk Satisfied	Book retrieval/drop off procedures at the reference desk Very satisfied
Ease of downloading articles delivered to you	Ease of downloading articles delivered to you Very dissatisfied	Ease of downloading articles delivered to you Dissatisfied	Ease of downloading articles delivered to you No opinion	Ease of downloading articles delivered to you Satisfied	Ease of downloading articles delivered to you Very satisfied
Ease of ordering items	Ease of ordering items Very dissatisfied	Ease of ordering items Dissatisfied	Ease of ordering items No opinion	Ease of ordering items Satisfied	Ease of ordering items Very satisfied
Ease of finding information about ILL on the library's website	Ease of finding information about ILL on the library's website Very dissatisfied	Ease of finding information about ILL on the library's website Dissatisfied	Ease of finding information about ILL on the library's website No opinion	Ease of finding information about ILL on the library's website Satisfied	Ease of finding information about ILL on the library's website Very satisfied
Ease of registering for ILL	Ease of registering for ILL Very dissatisfied	Ease of registering for ILL Dissatisfied	Ease of registering for ILL No opinion	Ease of registering for ILL Satisfied	Ease of registering for ILL Very satisfied
Ease of renewing books	Ease of renewing books Very dissatisfied	Ease of renewing books Dissatisfied	Ease of renewing books No opinion	Ease of renewing books Satisfied	Ease of renewing books Very satisfied

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* 5. Please write any further comments or suggestions below. We are particularly interested in suggestions for improving our request forms and ILL web pages Thank you!