We are asking for your opinion if your child is receiving one or more special services in Renfrew County. This could include services of: Occupational Therapy, Speech Therapy, Physiotherapy, Infant Development, Autism Program, Behavioural Support, Social Work.

In Ontario, special services are provided by different agencies and funded by four government ministries. The government has asked us to look at our service delivery model in Renfrew County and propose changes to make services more accessible and easier for families to use. Your participation in this survey will help us to understand your experience and the most important factors influencing the quality of your experience.

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* 1. What concerns did you have about your child when you first tried to access special services? Please check all that apply:

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* 2. How did you know that your child needed some help?
Please check all that apply:

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* 3. Who did you first contact to get help?

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* 4. How easy was it to get help?

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* 5. What challenges have you experienced accessing services for your child in our community?
For example, finding where to go and/or applying for services.

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* 6. What would have made accessing services a better experience for you and your child?

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* 7. If you had help to connect with service agencies, who helped you?

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* 8. How many different services or special needs professionals has your child received help from?

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* 9. Please rate your satisfaction with the following experiences:

  Satisfied Somewhat satisfied Somewhat dissatisfied Not satisfied
Wait times for services.
The location where services were provided.
The amount of help received.
The type of help received.
The progress your child made.
Communication with you.
Communication between service providers.

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* 10. What are some challenges your child experienced during times of transition (e.g., changing services or starting at a new school)?

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* 11. What would a good service experience [coordinated service planning/ rehabilitation services delivery] look like?
Please provide two or three improvements that would make the most difference to you:

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* 12. As a parent/ caregiver what do you need from providers in order for you to feel like a partner with educators and other professionals in your child/youth’s service delivery?
For example, what would help rehabilitation service providers and parents to work together to set goals for children?

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* 13. When your child reached a transition period (e.g. start school, start high school, finish high school), how easy was it for services to resume in a different setting?

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* 14. Would you suggest any changes to improve services for children with special needs in Renfrew County? Please describe:

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* 15. Would you be willing to tell us more about your experiences and your ideas related to accessing special needs services for your child?

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* 16. What would be the best way for you to share your opinions.
Please check in order of preference, with 1 being most preferable.

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