Placer County DCSS Customer Service Phone Call Survey

Placer County Department of Child Support Services

 
Please answer the following questions regarding your recent phone experience with the Placer County Department of Child Support Services.

*denotes required field
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1. I am the:
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2. I am:
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3. I am:
4. My most recent contact with a Child Support Professional was made (check those that apply):
5. My phone call was handled in:
6. Please rate your recent phone experience with the Placer County Child Support Services.
AgreeNeutralDisagree
My wait time for assistance was reasonable.
Those who assisted me were knowledgeable.
I was treated with respect.
I had enough time to discuss my situation.
I was given answers and explanations to my questions.
I was provided with options for my situation.
The outcome seemed fair to all involved parties.
The Department staff were well-organized.
I understand the process better after this interaction.
My child benefits from the services provided by the Department.
Without the help of the Department, my child might not receive the support he/she is entitled to.
I believe that the Department helps me to provide my child with support.
My overall experience was positive.
7. Contact Information (voluntary, but will help us improve our services and is confidential).
Image as described above
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