Tell Us How We're DoingProgressive Credit Union Survey

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* 1. What is your home branch?

Fredericton

Woodstock

Centreville

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* 2. What financial products do you use at Progressive Credit Union (PCU)? Choose all that apply

Chequing

Savings

Investments including RRSPs, TFSAs, GICs, etc

Credit Card

In-branch service (tellers)

Personal Loans

Lines of Credit

Direct Deposit

Mortgages/Home Equity loans and lines of credit

Financial Planning

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* 3. What financial products do you use at another financial institution? Choose all that apply

Chequing

Savings

Investments including RRSPs, TFSAs, GICs, etc

Credit Card

In-branch service (tellers)

Personal Loans

Lines of Credit

Direct Deposit

Mortgages/Home Equity loans and lines of credit

Financial Planning

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* 4. Why do you use these products at another financial institution, instead of with PCU? Choose all that apply

Pricing (fees and/or interest rates)

Convenience

Service by employees

Quality of products and services

Other (please specify)

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* 5. How do you access your services at Progressive Credit Union? Choose all that apply

In-branch

Online

ATM

Telephone banking

SMS (text)

Other (please specify)

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* 6. Please indicate your level of agreement

	Totally agree	Somewhat Agree	Somewhat Disagree	Totally Disagree	N/A
PCU protects my privacy	PCU protects my privacy Totally agree	PCU protects my privacy Somewhat Agree	PCU protects my privacy Somewhat Disagree	PCU protects my privacy Totally Disagree	PCU protects my privacy N/A
Employees clearly explain interest rates, service charges and fees	Employees clearly explain interest rates, service charges and fees Totally agree	Employees clearly explain interest rates, service charges and fees Somewhat Agree	Employees clearly explain interest rates, service charges and fees Somewhat Disagree	Employees clearly explain interest rates, service charges and fees Totally Disagree	Employees clearly explain interest rates, service charges and fees N/A
PCU helps me to simplify my financial situation	PCU helps me to simplify my financial situation Totally agree	PCU helps me to simplify my financial situation Somewhat Agree	PCU helps me to simplify my financial situation Somewhat Disagree	PCU helps me to simplify my financial situation Totally Disagree	PCU helps me to simplify my financial situation N/A
PCU has the expertise to handle my financial needs	PCU has the expertise to handle my financial needs Totally agree	PCU has the expertise to handle my financial needs Somewhat Agree	PCU has the expertise to handle my financial needs Somewhat Disagree	PCU has the expertise to handle my financial needs Totally Disagree	PCU has the expertise to handle my financial needs N/A
PCU offers competitive product rates, features and fees	PCU offers competitive product rates, features and fees Totally agree	PCU offers competitive product rates, features and fees Somewhat Agree	PCU offers competitive product rates, features and fees Somewhat Disagree	PCU offers competitive product rates, features and fees Totally Disagree	PCU offers competitive product rates, features and fees N/A
PCU goes the extra mile to solve my problems quickly	PCU goes the extra mile to solve my problems quickly Totally agree	PCU goes the extra mile to solve my problems quickly Somewhat Agree	PCU goes the extra mile to solve my problems quickly Somewhat Disagree	PCU goes the extra mile to solve my problems quickly Totally Disagree	PCU goes the extra mile to solve my problems quickly N/A
PCU shows appreciation for my business	PCU shows appreciation for my business Totally agree	PCU shows appreciation for my business Somewhat Agree	PCU shows appreciation for my business Somewhat Disagree	PCU shows appreciation for my business Totally Disagree	PCU shows appreciation for my business N/A
PCU offers prompt service	PCU offers prompt service Totally agree	PCU offers prompt service Somewhat Agree	PCU offers prompt service Somewhat Disagree	PCU offers prompt service Totally Disagree	PCU offers prompt service N/A
Employees are genuinely willing to assist me	Employees are genuinely willing to assist me Totally agree	Employees are genuinely willing to assist me Somewhat Agree	Employees are genuinely willing to assist me Somewhat Disagree	Employees are genuinely willing to assist me Totally Disagree	Employees are genuinely willing to assist me N/A
Employees are friendly and professional	Employees are friendly and professional Totally agree	Employees are friendly and professional Somewhat Agree	Employees are friendly and professional Somewhat Disagree	Employees are friendly and professional Totally Disagree	Employees are friendly and professional N/A
Employees offer helpful suggestions	Employees offer helpful suggestions Totally agree	Employees offer helpful suggestions Somewhat Agree	Employees offer helpful suggestions Somewhat Disagree	Employees offer helpful suggestions Totally Disagree	Employees offer helpful suggestions N/A
I feel I have a personal connection with PCU	I feel I have a personal connection with PCU Totally agree	I feel I have a personal connection with PCU Somewhat Agree	I feel I have a personal connection with PCU Somewhat Disagree	I feel I have a personal connection with PCU Totally Disagree	I feel I have a personal connection with PCU N/A
PCU is a financial institution I can trust	PCU is a financial institution I can trust Totally agree	PCU is a financial institution I can trust Somewhat Agree	PCU is a financial institution I can trust Somewhat Disagree	PCU is a financial institution I can trust Totally Disagree	PCU is a financial institution I can trust N/A
PCU is accurate with my transactions	PCU is accurate with my transactions Totally agree	PCU is accurate with my transactions Somewhat Agree	PCU is accurate with my transactions Somewhat Disagree	PCU is accurate with my transactions Totally Disagree	PCU is accurate with my transactions N/A
PCU treats me with the respect I deserve	PCU treats me with the respect I deserve Totally agree	PCU treats me with the respect I deserve Somewhat Agree	PCU treats me with the respect I deserve Somewhat Disagree	PCU treats me with the respect I deserve Totally Disagree	PCU treats me with the respect I deserve N/A
I would refer my family, friends and co-workers to PCU	I would refer my family, friends and co-workers to PCU Totally agree	I would refer my family, friends and co-workers to PCU Somewhat Agree	I would refer my family, friends and co-workers to PCU Somewhat Disagree	I would refer my family, friends and co-workers to PCU Totally Disagree	I would refer my family, friends and co-workers to PCU N/A

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* 7. How has your level of satisfaction changed over the past twelve months?

Increased

Stayed the same

Decreased

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* 8. If your answer to Question 7 was "decreased", please share the reason why so that we can improve where needed

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* 9. If you recently applied for a loan, how would you rate the overall service you received from our lender?

Excellent

Good

Average

Poor

Not applicable

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* 10. We are grateful that you have taken the time to complete this survey. Please use this space to tell us anything else you think we need to know so that we can improve our service to you and to others. Include anything you feel is relevant including products and services we may not currently offer but you wish we did.