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Housing Choice Voucher Program Landlord Survey

Home Forward is committed to ongoing process improvement; we want working with us to be a positive experience for landlords and we value your input.  Thank you.

1.Was your new tenant (our voucher participant) able to explain the Housing Choice Voucher program to you in an understandable way?
2.Comments or Recommendations
3.Was the Request for Tenancy Approval form (RFTA) and the Lead based Paint form easy to understand and complete?
4.Do you have any comments or recommendations that would help us to make our forms more understandable?
5.How did you submit the forms RFTA and Lead based Paint Addendum to Home Forward?
6.After turning in the RFTA and Lead Based Paint forms to Home Forward, how long was it before you were contacted by a Home Forward staff member to schedule a unit inspection?
7.How were you contacted by the Inspections Department to schedule the initial inspection?
8.During the Leasing and Inspections process would you describe your interactions with Home Forward staff as professional and courteous?
9.During the Leasing and Inspections process did Home Forward staff answer your questions clearly?
10.During the Leasing and Inspections process were Home Forward staff able to convey our processes and policies to you?
11.What was the most difficult part of the process for you?
12.What was the best part of the process for you?
13.Please share ideas you have to help us improve the experience of working with Home Forward
14.If you would like to receive our Landlord e-Newsletter please give us your name and email address