Housing Choice Voucher Program Landlord Survey Home Forward is committed to ongoing process improvement; we want working with us to be a positive experience for landlords and we value your input. Thank you. Question Title * 1. Was your new tenant (our voucher participant) able to explain the Housing Choice Voucher program to you in an understandable way? Yes No Question Title * 2. Comments or Recommendations Question Title * 3. Was the Request for Tenancy Approval form (RFTA) and the Lead based Paint form easy to understand and complete? Yes No Question Title * 4. Do you have any comments or recommendations that would help us to make our forms more understandable? Question Title * 5. How did you submit the forms RFTA and Lead based Paint Addendum to Home Forward? I submitted the form by FAX or scanner (electronically submitted) By mail The voucher holder turned in the form after I completed it I personally took the form into the office Question Title * 6. After turning in the RFTA and Lead Based Paint forms to Home Forward, how long was it before you were contacted by a Home Forward staff member to schedule a unit inspection? 1 – 2 days 3 – 4 days 5 – 6 days Over 7 days Question Title * 7. How were you contacted by the Inspections Department to schedule the initial inspection? Email Phone Both Question Title * 8. During the Leasing and Inspections process would you describe your interactions with Home Forward staff as professional and courteous? Strongly Agree Agree Disagree Strongly Disagree Question Title * 9. During the Leasing and Inspections process did Home Forward staff answer your questions clearly? Strongly Agree Agree Disagree Strongly Disagree Question Title * 10. During the Leasing and Inspections process were Home Forward staff able to convey our processes and policies to you? Strongly Agree Agree Disagree Strongly Disagree Question Title * 11. What was the most difficult part of the process for you? Question Title * 12. What was the best part of the process for you? Question Title * 13. Please share ideas you have to help us improve the experience of working with Home Forward Question Title * 14. If you would like to receive our Landlord e-Newsletter please give us your name and email address Done