DAO Email Customer Service Survey Question Title * 1. Please rate the professionalism of the representative. Poor Excellent N/A Poor Excellent N/A Question Title * 2. Please rate the knowledge of the representative. Poor Excellent N/A Poor Excellent N/A Question Title * 3. Please rate the courtesy of the representative. Poor Excellent N/A Poor Excellent N/A Question Title * 4. Please rate the speed with which the service was completed. Poor Excellent N/A Poor Excellent N/A Question Title * 5. Please rate the completeness of the service you received. Poor Excellent N/A Poor Excellent N/A Question Title * 6. Please rate the quality of the services you received. Poor Excellent N/A Poor Excellent N/A Question Title * 7. What is your overall satisfaction with this experience? Poor Excellent Poor Excellent Question Title * 8. How well did this service experience meet your expectations? Poor Excellent Poor Excellent Question Title * 9. How does this service experience compare to your idea of an ideal service experience? Not very close Very close N/A Not very close Very close N/A Question Title * 10. Please select the service for which you are providing feedback today. IT Capital Planning Procurement Records Management MOU processing Communication, Correspondence, FOIA Travel Human resources (recruitment, personnel actions, etc.) Website assistance Paperwork Reduction Act forms IT Security and/or Audits Medical Policy Fee schedule Medical Bill Processing OCIO Liaison Services Development/implementation services Program support services Other (please specify) Question Title * 11. How often do you transact with this division? This was my first experience with this division. Once per year or less. A few times per year. About once per month. A few times per month. About once per week. A few times per week. Daily or more often. Not sure. Question Title * 12. Thinking about the entire service you have received, what did we do well and what changes can we make to improve your customer experience? Question Title * 13. If we may contact you regarding your service experience, please provide your name, email address, and/or office phone number. Done