Communications Audit

Foreword

The Oklahoma Health Care Authority has a number of communication tools to let you know what is happening with the agency and its programs.

These tools include but are not limited to:
• OHCA and Insure Oklahoma websites;
• OHCA social media presence (i.e. Facebook, Twitter, YouTube, Pinterest);
• Member newsletter – SoonerCare Companion
• Provider newsletter – SoonerCare Provider Update
• Member/provider letters
• Member/provider handbooks
• Annual Report
• Fast Facts
• Provider Portal/Global Messages
• Provider workshops
• Board and committee meetings
• Community forums
• Videos/PSA’s
• Community Partner newsletter


The purpose of this survey is to find out if you feel you’re receiving the right amount and type of information to keep you up-to-date on important news such as major policy developments, program changes and issues affecting OHCA/SoonerCare. We also want to know how we can improve the way we communicate - What’s working? What’s not working? What should we try?

With the above communication tools in mind, could you please take five minutes to complete the following questions?

Thank you for your time and assistance, your input is important to us!

NOTE: Due to HIPAA requirements, please do NOT share any confidential information on this submission form. For instance please do NOT include information like SoonerCare identification number, address, Social Security number, or any other private information.

If you need assistance with your SoonerCare benefits, you may call the SoonerCare Helpline at 1-800-987-7767.