Norfolk Public Library Survey

As we start to evaluate the needs of the Norfolk Public Library and its users, we invite you to share your thoughts on the evolution of the library.  We appreciate your input!

 100% 
1. Are you a resident of the city of Norfolk?
2. What is your gender?
3. Which category below includes your age?
4. Have you used the Norfolk Public Library in the past year?
5. How often do you use the Norfolk Public Library?
6. If you use the library, what are your main reasons for using it? (Select all that apply)
7. If you do NOT use the library, why not?
(Select all that apply)
8. If you have used the library, did you find what you were looking for at your visits?
9. If you answered "No" to Question 8, please indicate why. (Select all that apply) (Skip this question if you answered "Yes")
10. Please indicate the SERVICES that you are aware of at the Norfolk Public Library (Select all that apply):
11. Please indicate the PROGRAMS that you are aware of at the Norfolk Public Library (Select all that apply):
12. Which of the following do you wish the library had more of? (Select all that apply)
13. How would you rate the following elements of the library?
PoorSubstandardAcceptableGoodExcellent
Customer service
Time waiting for service
NUMBER of collection items (books, movies, etc.)
VARIETY of collection items (books, movies, etc.)
Furniture and seating
Variety of spaces
Programs
Internet & WiFi access
Comfort
14. How would you rate the Norfolk Public Library building?
PoorSubstandardAcceptableGoodExcellent
Parking
Condition of the outside of the library
Condition of the inside of the library
Ease of access ENTERING the library
Ease of access INSIDE the library
Signage
Layout and arrangement
Cleanliness
Lighting
Acoustics
Temperature comfort
15. Which of these do you think would improve the library? (Select all that apply)
16. Now that you've told us which items would improve the library, please rate how important those items are to you:
Not ImportantSomewhat ImportantImportantVery ImportantMandatory
Larger Children's Area
Children's Computers
Larger Young Adult Area
More Computers
More comfortable seating
More study tables
Genealogy Area
More parking
More large group meeting rooms
More spaces for group activities
More quiet study areas
Drink & snack area
Drive-up window for quick service
17. What kind of technology would you like to see in the library? (Select all that apply)
18. What prevents you MOST from using the library's computers more frequently?
19. When people look at communities to move to, they look at a variety of local factors. How important is the local Public Library to the quality of life in Norfolk?
Not ImportantSomewhat ImportantImportantVery ImportantMandatory
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