Portsmouth Winter Storm Nemo Emergency Response

Winter Storm Nemo Feb 2013

This survey asks for citizen opinions on the Local and State response to Winter Storm Nemo in February 2013

Question Title

* 1. OVERALL - What is your opinion of the TOWN's response to the storm?

	Excellent	Good	Adequate	Inadequate	Poor
BEFORE the Storm	BEFORE the Storm Excellent	BEFORE the Storm Good	BEFORE the Storm Adequate	BEFORE the Storm Inadequate	BEFORE the Storm Poor
DURING the Storm	DURING the Storm Excellent	DURING the Storm Good	DURING the Storm Adequate	DURING the Storm Inadequate	DURING the Storm Poor
AFTER the Storm had passed	AFTER the Storm had passed Excellent	AFTER the Storm had passed Good	AFTER the Storm had passed Adequate	AFTER the Storm had passed Inadequate	AFTER the Storm had passed Poor

Comments?

Question Title

* 2. What were your best sources of information BEFORE storm? (Check all that apply)

Local Radio

Local TV

Newport Daily News

Other internet sites/blogs, etc.

Portsmouth Patch

Portsmouth Town Facebook Page (Portsmouth Emergency)

Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871)

Providence Journal

Wireless Devices (text messages, etc.)

www.PortsmouthEmergency.com (Portsmouth Emergency Web Site)

www.Portsmouthri.com (Portsmouth Town Web Site)

Other(please specify) or add comments

Question Title

* 3. Overall, how do you feel about the following sources of information BEFORE the storm?

	Excellent	Very Good	Good	Not Very Good	Poor
www.Portsmouthri.com (Portsmouth Town Web Site)	www.Portsmouthri.com (Portsmouth Town Web Site) Excellent	www.Portsmouthri.com (Portsmouth Town Web Site) Very Good	www.Portsmouthri.com (Portsmouth Town Web Site) Good	www.Portsmouthri.com (Portsmouth Town Web Site) Not Very Good	www.Portsmouthri.com (Portsmouth Town Web Site) Poor
Portsmouth Patch	Portsmouth Patch Excellent	Portsmouth Patch Very Good	Portsmouth Patch Good	Portsmouth Patch Not Very Good	Portsmouth Patch Poor
Other internet sites/blogs, etc.	Other internet sites/blogs, etc. Excellent	Other internet sites/blogs, etc. Very Good	Other internet sites/blogs, etc. Good	Other internet sites/blogs, etc. Not Very Good	Other internet sites/blogs, etc. Poor
www.PortsmouthEmergency.com (Portsmouth Emergency Web Site)	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Excellent	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Very Good	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Good	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Not Very Good	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Poor
Providence Journal	Providence Journal Excellent	Providence Journal Very Good	Providence Journal Good	Providence Journal Not Very Good	Providence Journal Poor
Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871)	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Excellent	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Very Good	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Good	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Not Very Good	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Poor
Newport Daily News	Newport Daily News Excellent	Newport Daily News Very Good	Newport Daily News Good	Newport Daily News Not Very Good	Newport Daily News Poor
Wireless Devices (text messages, etc.)	Wireless Devices (text messages, etc.) Excellent	Wireless Devices (text messages, etc.) Very Good	Wireless Devices (text messages, etc.) Good	Wireless Devices (text messages, etc.) Not Very Good	Wireless Devices (text messages, etc.) Poor
Local TV	Local TV Excellent	Local TV Very Good	Local TV Good	Local TV Not Very Good	Local TV Poor
Portsmouth Town Facebook Page (Portsmouth Emergency)	Portsmouth Town Facebook Page (Portsmouth Emergency) Excellent	Portsmouth Town Facebook Page (Portsmouth Emergency) Very Good	Portsmouth Town Facebook Page (Portsmouth Emergency) Good	Portsmouth Town Facebook Page (Portsmouth Emergency) Not Very Good	Portsmouth Town Facebook Page (Portsmouth Emergency) Poor
Local Radio	Local Radio Excellent	Local Radio Very Good	Local Radio Good	Local Radio Not Very Good	Local Radio Poor

Other(please specify) or add comments

Question Title

* 4. Overall, how do you feel about the following sources of information DURING the storm?

	Excellent	Very Good	Good	Not Very Good	Poor
Newport Daily News	Newport Daily News Excellent	Newport Daily News Very Good	Newport Daily News Good	Newport Daily News Not Very Good	Newport Daily News Poor
Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871)	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Excellent	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Very Good	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Good	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Not Very Good	Portsmouth Town Twitter (@Portsmouthemerg or #Nemo02871) Poor
Portsmouth Patch	Portsmouth Patch Excellent	Portsmouth Patch Very Good	Portsmouth Patch Good	Portsmouth Patch Not Very Good	Portsmouth Patch Poor
Portsmouth Town Facebook Page (Portsmouth Emergency)	Portsmouth Town Facebook Page (Portsmouth Emergency) Excellent	Portsmouth Town Facebook Page (Portsmouth Emergency) Very Good	Portsmouth Town Facebook Page (Portsmouth Emergency) Good	Portsmouth Town Facebook Page (Portsmouth Emergency) Not Very Good	Portsmouth Town Facebook Page (Portsmouth Emergency) Poor
Local TV	Local TV Excellent	Local TV Very Good	Local TV Good	Local TV Not Very Good	Local TV Poor
Wireless Devices (text messages, etc.)	Wireless Devices (text messages, etc.) Excellent	Wireless Devices (text messages, etc.) Very Good	Wireless Devices (text messages, etc.) Good	Wireless Devices (text messages, etc.) Not Very Good	Wireless Devices (text messages, etc.) Poor
www.Portsmouthri.com (Portsmouth Town Web Site)	www.Portsmouthri.com (Portsmouth Town Web Site) Excellent	www.Portsmouthri.com (Portsmouth Town Web Site) Very Good	www.Portsmouthri.com (Portsmouth Town Web Site) Good	www.Portsmouthri.com (Portsmouth Town Web Site) Not Very Good	www.Portsmouthri.com (Portsmouth Town Web Site) Poor
www.PortsmouthEmergency.com (Portsmouth Emergency Web Site)	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Excellent	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Very Good	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Good	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Not Very Good	www.PortsmouthEmergency.com (Portsmouth Emergency Web Site) Poor
Providence Journal	Providence Journal Excellent	Providence Journal Very Good	Providence Journal Good	Providence Journal Not Very Good	Providence Journal Poor
Other internet sites/blogs, etc.	Other internet sites/blogs, etc. Excellent	Other internet sites/blogs, etc. Very Good	Other internet sites/blogs, etc. Good	Other internet sites/blogs, etc. Not Very Good	Other internet sites/blogs, etc. Poor
Local Radio	Local Radio Excellent	Local Radio Very Good	Local Radio Good	Local Radio Not Very Good	Local Radio Poor

Other(please specify) or add comments

Question Title

* 5. Did you receive a Portsmouth Winter Storm Nemo Code Red Alert?

Yes - Land Line Phone

Yes- Cell Phone

Yes - E-mail or text

No - Did not receive an alert

Question Title

* 6. Please rate the Town's efforts to communicate with residents BEFORE THE STORM ARRIVED?

	Totally inadequate	Poor	Average	Good	Excellent	N/A
Visibility and accessibility of Town Leadership	Visibility and accessibility of Town Leadership Totally inadequate	Visibility and accessibility of Town Leadership Poor	Visibility and accessibility of Town Leadership Average	Visibility and accessibility of Town Leadership Good	Visibility and accessibility of Town Leadership Excellent	Visibility and accessibility of Town Leadership N/A
Communication of Town Plans for the storm	Communication of Town Plans for the storm Totally inadequate	Communication of Town Plans for the storm Poor	Communication of Town Plans for the storm Average	Communication of Town Plans for the storm Good	Communication of Town Plans for the storm Excellent	Communication of Town Plans for the storm N/A
Providing information as the storm drew nearer	Providing information as the storm drew nearer Totally inadequate	Providing information as the storm drew nearer Poor	Providing information as the storm drew nearer Average	Providing information as the storm drew nearer Good	Providing information as the storm drew nearer Excellent	Providing information as the storm drew nearer N/A
Communicating evacuation plans, procedures and reasons	Communicating evacuation plans, procedures and reasons Totally inadequate	Communicating evacuation plans, procedures and reasons Poor	Communicating evacuation plans, procedures and reasons Average	Communicating evacuation plans, procedures and reasons Good	Communicating evacuation plans, procedures and reasons Excellent	Communicating evacuation plans, procedures and reasons N/A
Providing periodic updates via public media	Providing periodic updates via public media Totally inadequate	Providing periodic updates via public media Poor	Providing periodic updates via public media Average	Providing periodic updates via public media Good	Providing periodic updates via public media Excellent	Providing periodic updates via public media N/A
Providing contact information for problems or concerns	Providing contact information for problems or concerns Totally inadequate	Providing contact information for problems or concerns Poor	Providing contact information for problems or concerns Average	Providing contact information for problems or concerns Good	Providing contact information for problems or concerns Excellent	Providing contact information for problems or concerns N/A

Comments?

Question Title

* 7. Please rate the Town's efforts to communicate with residents DURING THE STORM?

	Totally inadequate	Poor	Average	Good	Excellent	N/A
Visibility and accessibility of Town Leadership	Visibility and accessibility of Town Leadership Totally inadequate	Visibility and accessibility of Town Leadership Poor	Visibility and accessibility of Town Leadership Average	Visibility and accessibility of Town Leadership Good	Visibility and accessibility of Town Leadership Excellent	Visibility and accessibility of Town Leadership N/A
Communication of Town Plans for the storm	Communication of Town Plans for the storm Totally inadequate	Communication of Town Plans for the storm Poor	Communication of Town Plans for the storm Average	Communication of Town Plans for the storm Good	Communication of Town Plans for the storm Excellent	Communication of Town Plans for the storm N/A
Providing information as the storm passed over the town	Providing information as the storm passed over the town Totally inadequate	Providing information as the storm passed over the town Poor	Providing information as the storm passed over the town Average	Providing information as the storm passed over the town Good	Providing information as the storm passed over the town Excellent	Providing information as the storm passed over the town N/A
Communicating evacuation plans, procedures and reasons	Communicating evacuation plans, procedures and reasons Totally inadequate	Communicating evacuation plans, procedures and reasons Poor	Communicating evacuation plans, procedures and reasons Average	Communicating evacuation plans, procedures and reasons Good	Communicating evacuation plans, procedures and reasons Excellent	Communicating evacuation plans, procedures and reasons N/A
Providing periodic updates via public media	Providing periodic updates via public media Totally inadequate	Providing periodic updates via public media Poor	Providing periodic updates via public media Average	Providing periodic updates via public media Good	Providing periodic updates via public media Excellent	Providing periodic updates via public media N/A
Providing contact information for problems or concerns	Providing contact information for problems or concerns Totally inadequate	Providing contact information for problems or concerns Poor	Providing contact information for problems or concerns Average	Providing contact information for problems or concerns Good	Providing contact information for problems or concerns Excellent	Providing contact information for problems or concerns N/A
Responding to your questions or comments	Responding to your questions or comments Totally inadequate	Responding to your questions or comments Poor	Responding to your questions or comments Average	Responding to your questions or comments Good	Responding to your questions or comments Excellent	Responding to your questions or comments N/A

Comments?

Question Title

* 8. The Town used the Town web page (www.portsmouthri.com) the Town Emergency web page (www.portsmouthemergency.com), Facebook page (Portsmouth Emergency) and Twitter (@Portsmouthemerg) to communicate information. Which of the following did you MOST use to get information?

	Town Web (Portsmouthri.com)	Emergency Web (PortsmouthEmergency.com)	Facebook (Portsmouth Emergency)	Twitter (@portsmouthemerg)	Did not use any of the media choices
BEFORE THE STORM ARRIVED	BEFORE THE STORM ARRIVED Town Web (Portsmouthri.com)	BEFORE THE STORM ARRIVED Emergency Web (PortsmouthEmergency.com)	BEFORE THE STORM ARRIVED Facebook (Portsmouth Emergency)	BEFORE THE STORM ARRIVED Twitter (@portsmouthemerg)	BEFORE THE STORM ARRIVED Did not use any of the media choices
DURING THE STORM	DURING THE STORM Town Web (Portsmouthri.com)	DURING THE STORM Emergency Web (PortsmouthEmergency.com)	DURING THE STORM Facebook (Portsmouth Emergency)	DURING THE STORM Twitter (@portsmouthemerg)	DURING THE STORM Did not use any of the media choices

Comments?

Question Title

* 9. How do you feel about your ability to get information about the storm at the following sources?

	Excellent	Very Good	Good	Not Very Good	Poor	N/A
Town Web (www.portsmouthri.com)	Town Web (www.portsmouthri.com) Excellent	Town Web (www.portsmouthri.com) Very Good	Town Web (www.portsmouthri.com) Good	Town Web (www.portsmouthri.com) Not Very Good	Town Web (www.portsmouthri.com) Poor	Town Web (www.portsmouthri.com) N/A
Town Emergency Web (www.portsmouthemergency.com)	Town Emergency Web (www.portsmouthemergency.com) Excellent	Town Emergency Web (www.portsmouthemergency.com) Very Good	Town Emergency Web (www.portsmouthemergency.com) Good	Town Emergency Web (www.portsmouthemergency.com) Not Very Good	Town Emergency Web (www.portsmouthemergency.com) Poor	Town Emergency Web (www.portsmouthemergency.com) N/A
Facebook (Portsmouth Emergency)	Facebook (Portsmouth Emergency) Excellent	Facebook (Portsmouth Emergency) Very Good	Facebook (Portsmouth Emergency) Good	Facebook (Portsmouth Emergency) Not Very Good	Facebook (Portsmouth Emergency) Poor	Facebook (Portsmouth Emergency) N/A
Twitter (@Portsmouthemerg)	Twitter (@Portsmouthemerg) Excellent	Twitter (@Portsmouthemerg) Very Good	Twitter (@Portsmouthemerg) Good	Twitter (@Portsmouthemerg) Not Very Good	Twitter (@Portsmouthemerg) Poor	Twitter (@Portsmouthemerg) N/A

Comments?

Question Title

* 10. How many hours was your main power supply from National Grid down?

I did not lose power (except for outages less that a few minutes)

Sustained loss less than 2 hours

Greater than 2 hours, but less than 10 hours

Greater than 10 hours, but less that 24 hours

Greater than 24 hours

Comments ( Note time without power if >24 hours)

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* 11. Do you have a portable or auxiliary generator:

I do not have any kind of a generator

I have a generator that satisfied MINIMAL electrical needs

I had a generator that satisfied MOST ALL of my electrical beeds

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* 12. When you were without power, what were your means of getting information about the status of the storm and related issues?

Internet (web, Twitter of Facebook) via a smart phone or other wireless means

Land Line Telephone

Personal contact with neighbors, passers by, etc.

Personal contact with Town Officals (police, fire, other town officials)

Portable or car radio

Other (please specify)

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* 13. Overall - What is your opinion of the information you were getting from THE STATE during and after the storm?

Excellent

Good

Poor

Inadequate

Comments?

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* 14. Overall - What is your opinion on the information you were receiving from the TOWN OF PORTSMOUTH during the storm?

Excellent

Good

Poor

Inadequate

Comments?

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* 15. Do you have any other comments about the storm that you would like to share?

Question Title

* 16. In what area of town did you expereince the storm?

Common Fence Point

Island Park or Portsmouth Park

Other Area of Portsmouth

Was not in Portsmouth During the Storm

Comments?

Question Title

* 17. Which category below includes your age?

17 or younger

18-25

26-45

46-64

65 and older

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* 18. Before Winter Storm Nemo, were you ar regular user of Social Media?

I was a frequent Social Medial user

I was an occassional Social Media user

I was not a user of Social Media