Viora - Customer Satisfaction Survey Question Title * 1. Please provide with your contact information Name Company Email Address Phone Number Question Title * 2. Overall, how satisfied or dissatisfied are you with Viora? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 4. How would you rate the quality of our products? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 5. In thinking about your most recent experience with Viora, was the quality of customer service you received: Very Poor Somewhat Unsatisfactory About Average Very Satisfactory Superior Question Title * 6. The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements Strongly Agree Agree Neutral Disagree Strongly Disagree The customer service representative was very courteous The customer service representative was very courteous Strongly Agree The customer service representative was very courteous Agree The customer service representative was very courteous Neutral The customer service representative was very courteous Disagree The customer service representative was very courteous Strongly Disagree The customer service representative handled my call quickly The customer service representative handled my call quickly Strongly Agree The customer service representative handled my call quickly Agree The customer service representative handled my call quickly Neutral The customer service representative handled my call quickly Disagree The customer service representative handled my call quickly Strongly Disagree The customer service representative was very knowledgeable The customer service representative was very knowledgeable Strongly Agree The customer service representative was very knowledgeable Agree The customer service representative was very knowledgeable Neutral The customer service representative was very knowledgeable Disagree The customer service representative was very knowledgeable Strongly Disagree Question Title * 7. The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements. Strongly Agree Agree Neutral Disagree Strongly Disagree The waiting time for having my questions addressed was satisfactory The waiting time for having my questions addressed was satisfactory Strongly Agree The waiting time for having my questions addressed was satisfactory Agree The waiting time for having my questions addressed was satisfactory Neutral The waiting time for having my questions addressed was satisfactory Disagree The waiting time for having my questions addressed was satisfactory Strongly Disagree My phone call was quickly transferred to the person who best could answer my question My phone call was quickly transferred to the person who best could answer my question Strongly Agree My phone call was quickly transferred to the person who best could answer my question Agree My phone call was quickly transferred to the person who best could answer my question Neutral My phone call was quickly transferred to the person who best could answer my question Disagree My phone call was quickly transferred to the person who best could answer my question Strongly Disagree The automated phone system made the customer service experience more satisfying The automated phone system made the customer service experience more satisfying Strongly Agree The automated phone system made the customer service experience more satisfying Agree The automated phone system made the customer service experience more satisfying Neutral The automated phone system made the customer service experience more satisfying Disagree The automated phone system made the customer service experience more satisfying Strongly Disagree Question Title * 8. When was the last time a Viora sales representative contacted you? In the last 6 months More than 6 months ago More than a year ago Question Title * 9. Did you hear about our new V-line products? Yes No Question Title * 10. Did you hear about myviora.com our new online store and customer portal? Yes No Question Title * 11. Do you have any other comments, questions, or concerns? Submit response